Veterinary Client Experience Specialist

NVA Canada; Barrie; Vor Ort; CAD 25.000 - 29.000; Vollzeit

Zusammenfassung

Allandale Veterinary Hospital is seeking a caring Client Service Representative to join our fast-paced practice in Barrie. You will provide warm, organized support to clients and patients, handle inquiries, assist with scheduling, and help maintain a smooth workflow in the front desk area.

The role emphasizes empathy, confidentiality, and strong communication as you guide clients through nutrition, care instructions, and hospital services. Evening and weekend shifts may be required.

Qualifikationen

• 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human).
• Proficiency with Microsoft Office and email systems.
• Flexibility to work evenings and weekends.
• Strong empathy and communication skills.
• Ability to maintain confidentiality.

Aufgaben

• Greet clients and patients warmly.
• Triage client concerns to book appointments.
• Process payments accurately.
• Schedule appointments within appropriate timelines.
• Admit patients for appointments, surgeries, and procedures.
• Counsel clients on nutrition and care.
• Promote hospital goods and services.

Kenntnisse

Empathy

Communication

Organizational skills

Multi-tasking

Confidentiality

Teamwork

Passion for animals

Tools

Microsoft Office

Email systems

Jobbeschreibung

Allandale Veterinary Hospital is seeking a caring Client Service Representative to join our fast-paced practice in Barrie. You will provide warm, organized support to clients and patients, handle inquiries, assist with scheduling, and help maintain a smooth workflow in the front desk area.

The role emphasizes empathy, confidentiality, and strong communication as you guide clients through nutrition, care instructions, and hospital services. Evening and weekend shifts may be required.