Client Services Manager – Mortgage Ops & Team Growth

Fidelity National Financial, Inc.; Mississauga; Sur place; CAD 77 000 - 110 000; Plein temps

Résumé du poste

FNF Canada is seeking an experienced leader to manage the Client Services team, driving accuracy in processing for lender programs and delivering operational excellence. You will collaborate with customers, IT and internal stakeholders to identify efficiency opportunities and oversee reporting and training initiatives.

Reporting to the AVP, Client Services, you will recruit, coach and develop staff, set goals, monitor performance and lead the team through changes while ensuring high service

Qualifications

• Minimum of five (5) years of progressive experience in financial services; preferably in a legal department.
• Minimum of three (3) years’ experience in managing and leading a team.
• Strong working knowledge of the Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Project and Visio).
• Excellent written and oral presentation skills.
• Conflict resolution and negotiation skills.
• Ability to adapt to change and work with cross-functional partners to deliver outcomes.

Responsabilités

• Oversee day-to-day operation and management of the Client Services team.
• Identify and resolve errors in processing for all lender programs.
• Collaborate with Customers, IT and stakeholders to improve efficiency.
• Lead key projects with operational deliverables and reporting.
• Coordinate changes based on process analysis and communicate risks.
• Mentor staff and manage recruitment, performance and coaching.
• Provide leadership during periods of change and ensure team engagement.

Connaissances

Team leadership

Customer focus

Cross-functional collaboration

Communication skills

Change management

Training coaching

Presentation skills

Conflict resolution

Outils

Word

Outlook

Excel

PowerPoint

Project

Visio

Description du poste

FNF Canada is seeking an experienced leader to manage the Client Services team, driving accuracy in processing for lender programs and delivering operational excellence. You will collaborate with customers, IT and internal stakeholders to identify efficiency opportunities and oversee reporting and training initiatives.

Reporting to the AVP, Client Services, you will recruit, coach and develop staff, set goals, monitor performance and lead the team through changes while ensuring high service