Client Services Coordinator, PT (Evening/Weekend)

Spectrum Health Care (SHC); Markham; On-site; CAD 25,000 - 36,000; Part time

Job summary

Spectrum Health Care in Markham is hiring a Part-Time Client Services Coordinator for evening and weekend shifts. The role is 100% on site, coordinating PSW and Nurse services and serving as the liaison between patients, clients and clinical staff.

You will handle client inquiries, support scheduling, and ensure accurate data entry while maintaining excellent customer service in a healthcare setting.

Qualifications

• Minimum of 2 years working in an office setting.
• Must be able to work weekends on rotation.
• Ability to handle a high volume of calls while delivering exceptional customer service.
• Fluency in Mandarin or Cantonese is an asset.

Responsibilities

• Coordinates scheduling and coordination of PSW and Nurse services.
• Liaises with clients, staff, and community partners.
• Responds to inquiries from LHIN and employees.
• Reports client and staff concerns to Home Support Supervisor.
• Liaises with funder representatives regarding client care.
• Collects and enters pertinent client data into the computer system.
• Provides lists, schedules, and performs administrative duties to support the PSW/Nurse program.

Skills

Customer service

Communication skills

English proficiency

Office administration

Phone handling

Education

Medical Office Admin Diploma or equivalent

Tools

Word

Outlook

Job description

Company Description

We are hiring

• Mandatory two weekdays – shift timings 2:00 PM to 10:00 PM
• Weekends – availability anytime between 7:00 AM and 10:00 PM

Company Description

We are hiring Part Time Client Services Coordinators to work at our Markham office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary client service and support and act as a liaison between patients, clients and clinical staff. This role is 100% on site in our Markham office.

• Mandatory two weekdays – shift timings 2:00 PM to 10:00 PM
• Weekends – availability anytime between 7:00 AM and 10:00 PM

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from LHIN and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the funder representatives regarding client care
• Collects and enters all pertinent client data into computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

• Minimum of 2 years working in an office setting
• Must be able to work weekends on rotation
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Medical Office Admin Diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset) (Fluency in Mandarin/Cantonese is an asset)
• Proficient in Word, Outlook and ability to learn proprietary software

Additional Information

This position is a current vacancy

Spectrum Health Care

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at [e-mail] for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.