Client Services Clerk

Ontario University Athletics; Guelph; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

The University of Guelph Health Sciences Centre, within the Ontario Veterinary College, seeks a Veterinary Office Administrator to join the animal care team. You will handle client reception, admissions, discharges, and billing while supporting clinicians and students in a busy hospital environment.

This temporary full-time role requires a related credential and experience, with weekend/evening shifts and a rabies titre proof as part of the appointment, contributing to high-quality client

Qualifications

• One year Veterinary Office Administration or Medical Office Administration program plus one year of related experience or equivalent.
• Working knowledge of medical terminology and basic invoicing processes.
• Ability to handle payments and cash with accuracy.
• Strong interpersonal and client service orientation in a fast-paced setting.
• Ability to work both independently and as part of a team; flexible scheduling required.
• Willingness to work evenings and weekends as needed.

Responsibilities

• Provide a warm welcome to clients and visitors via phone, email and reception areas.
• Support clinicians, staff, and students with admissions, discharges, transfers, and follow-ups.
• Address billing inquiries from clients and referral clinics with professionalism.
• Input charges into invoices and review invoices for accuracy.
• Cross-trained to work in multiple service areas within the Health Sciences Centre.
• May work in technical and non-technical areas based on operational needs.

Skills

Medical terminology

Computer skills

Cash handling

Interpersonal skills

Organizational skills

Client service

Teamwork

Scheduling flexibility

Independent working

Education

Veterinary Office Administration or Medical Office Administration program

Job description

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Primary Category Page: Staff and Management

Division: Health Sciences Centre

Requisition ID: 2903

Department:Hospital Operations
Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from09/21/2026to05/31/2027
Temporary Absence of the Regular Incumbent

General Purpose

The position is responsible for providing exceptional service to the clients of the Ontario Veterinary College Health Sciences Centre and is an integral part of the OVC HSC veterinary care team.

Duties and Responsibilities

• Providing a warm welcome to clients and visitors via phone, email and at reception areas.
• Support clinicians, support staff, and students with patient/client admissions, discharges, transfers, and any follow-up inquiries.
• Answer billing inquiries from clients, referral clinics, Revenue Control, and the general public via phone and in person, maintaining professionalism at all times.
• Input charges into invoices as required and review and audit invoices to ensure charges are applied correctly.
• Cross trained to work in multiple client service areas of the Health Sciences Centre which include but are not limited to: Companion Animal Hospital, Large Animal Hospital and Animal Cancer Centre.
• May be required to work in technical and non-technical areas within the hospital and, the incumbent will be assigned to work in a variety of service areas based on operational requirements.

Requirements

• Successful completion of a one (1) year Veterinary Office Administration or Medical Office Administration program plus one (1) year of related experience, or an equivalent combination of education and experience obtained in a veterinary/medical environment.
• Working knowledge of medical terminology.
• Demonstrated computer skills.
• Experience in handling payments and cash.
• Excellent interpersonal skills, organizational skills, client service skills, and the ability to work in a hectic environment are required.
• Must be able to work independently and as part of a team.
• Flexibility in scheduling availability is required.
• The incumbent will be required to work a variety of shifts including evenings and weekends.

The successful applicant will be required to provide proof of rabies titre demonstrating protective immunity following vaccination.

Employee Type: Regular
Position Number:10621017
Classification: USW, Local 4120 Salary:Band 3
USW Local 4120 Wage Grid

At the University of Guelph, fostering aculture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:09/04/2026
Closing Date:09/11/2026