Client Services Admin Specialist

Children, Community and Social Services | Services à l’enfance et Services sociaux et communautaires; Brantford; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible learning opportunities

Comprehensive benefits package

Career growth across ministries

Job summary

Ontario Public Service in Brantford is seeking an administrative assistant to provide clerical support to the ODSP team. You will greet visitors, handle calls and inquiries, sort mail, and maintain filing systems for efficient operations.

You will validate benefit entitlements, process payments and support data entry for reports and assignments, using Word, Excel and PowerPoint in a fully automated environment. This frontline role emphasizes service to people with disabilities and low income.

Qualifications

• Knowledge of administrative office procedures and ability to use online databases for input/access to client information.
• Knowledge of financial processes and ability to validate, calculate and determine benefit entitlements.

Responsibilities

• Provide clerical and administrative support services to the team.
• Greet visitors, answer calls and respond to electronic inquiries.
• Sort and distribute incoming mail; establish and maintain filing systems.
• Validate, assess and determine the release of social assistance payments; process payments.

Skills

Administrative procedures

Communication

Customer service

Organizational skills

Tools

Word

Excel

PowerPoint

Job description

Ontario Public Service in Brantford is seeking an administrative assistant to provide clerical support to the ODSP team. You will greet visitors, handle calls and inquiries, sort mail, and maintain filing systems for efficient operations.

You will validate benefit entitlements, process payments and support data entry for reports and assignments, using Word, Excel and PowerPoint in a fully automated environment. This frontline role emphasizes service to people with disabilities and low income.