ODSP Administrative Support Clerk - Bilingual (English/French)

Ministry of Children, Community and Social Services Division:Ontario Disability Support Program (ODS; Hamilton; On-site; CAD 37,084 - 43,132; Full time

Job summary

A provincial ministry for children and social services in Hamilton, ON, seeks a Full-Time Customer Service Provider. This role involves providing clerical and administrative support, responding to inquiries, and processing financial payments. Candidates should possess advanced oral French, have strong organizational skills, and demonstrate experience in customer service. Knowledge of financial processes and office procedures will be essential. This position offers an hourly wage between $26.92 and $31.31.

Qualifications

• Must possess advanced oral French language skills.
• Knowledge of administrative procedures and routine office equipment.
• Understanding of financial processes and analytical skills.
• Proven customer service skills to handle a high volume of clients.
• Ability to organize workflow, assess priorities, and meet deadlines.

Responsibilities

• Provide clerical and administrative support services.
• Greet visitors and respond to electronic inquiries.
• Establish and maintain filing systems.
• Validate and determine the release of assistance payments.
• Coordinate team schedules and maintain calendars.

Skills

Oral French language skills

Administrative office procedures

Financial processes knowledge

Customer service skills

Communication skills

Organizational skills

Tools

Word

Excel

PowerPoint

Job description

• Ministry of Children, Community and Social Services Division:Ontario Disability Support Program (ODSP)
• Hamilton, ON, ON
• 24 days
• $26.92 - $31.31 Per hour

Full-Time

Job Description

About the job

As a customer service provider and member of the program delivery team, you will:

• provide clerical and administrative support services to the team;
• greet visitors, answer incoming calls and respond to electronic inquiries;
• sort and distribute incoming mail;
• establish and maintain electronic and hard copy filing systems;
• validate, assess and determine the release of social assistance payments;
• make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
• coordinate and maintain team schedules and calendars;
• utilize databases, to gather/enter client information and data for reports and assignments.

Skills Required

What you bring to the team

Mandatory requirements

You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Administrative, Clerical and Financial Skills:

• You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
• You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
• You can provide financial payment/reimbursement processing and monitoring services.
• You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

• You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public.
• You demonstrate interpersonal and listening skills to elicit information and support team members.
• You have interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met.

Customer Service Skills:

• You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication.
• You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner.
• You are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income.

Judgement and Organizational Skills:

• You are able to organize and coordinate workflow, assess priorities and meet deadlines.
• You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.

Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, pleaseContact Us to provide your contact information. Recruitment services team will contact you within 48 hours.