ODSP Administrative Support Clerk

Fonction publique de l'Ontario; Brantford; On-site; CAD 36,000 - 43,000; Part time

Benefits offered by this job

Career growth

Flexible learning

Mentorship programs

Benefits package

Flex hours

Accessible workplace

Job summary

The Ministry of Children, Community and Social Services in Brantford is seeking a temporary Office Administration professional to provide clerical and administrative support within a program delivery team. You will greet visitors, answer calls, manage mail, and maintain filing systems while assisting with social assistance payment releases.

Candidates should bring strong administrative skills, experience with Word/Excel/PowerPoint, and a customer-service mindset to support a busy, accessible

Qualifications

• Proficient in clerical procedures and office equipment in a computerized environment.
• Ability to input and access client information using online databases.
• Knowledge of financial processes and ability to validate entitlements.

Responsibilities

• Provide clerical and administrative support to the team.
• Greet visitors, answer calls, and respond to electronic inquiries.
• Sort and distribute mail; maintain filing systems.
• Validate, assess, and determine release of social assistance payments.
• Make bank deposits and track cheques/money orders.
• Coordinate and maintain team schedules and calendars; use databases for reports.

Skills

Clerical support

Customer service

Data entry

Filing

Microsoft Word

Microsoft Excel

PowerPoint

Cash handling

Tools

Word

Excel

PowerPoint

Job description

Ministry of Children, Community and Social Services

Brantford

1 Temporary (up to 12 months with possible extension)

08OAD - Office Administration 08

$26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

About the job

As a customer service provider and member of the program delivery team, you will:

• provide clerical and administrative support services to the team;
• greet visitors, answer incoming calls and respond to electronic inquiries;
• sort and distribute incoming mail;
• establish and maintain electronic and hard copy filing systems;
• validate, assess and determine the release of social assistance payments;
• make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
• coordinate and maintain team schedules and calendars;
• utilize databases, to gather/enter client information and data for reports and assignments.

What you bring to the team

Administrative, Clerical and Financial Skills:

• You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
• You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
• You can provide financial payment/reimbursement processing and monitoring services.
• You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

• You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public.
• You demonstrate interpersonal and listening skills to elicit information and support team members.
• You have interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met.

Customer Service Skills:

• You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication.
• You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner.
• You are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income.

Judgement and Organizational Skills:

• You are able to organize and coordinate workflow, assess priorities and meet deadlines.
• You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.

We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

Additional information:

• 1 English Temporary, duration up to 12 months, 195 Henry St, Brantford, West Region, Criminal Record Check
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.