Client Services

Altis Technology; Newmarket; On-site; CAD 18,000 - 43,000; Full time

Job summary

Altis Technology is seeking a Lending Specialist for a Winnipeg-based, on-site branch. You will handle warm leads, guide customers through lending options, and manage collections with empathy and professionalism.

The role combines sales, lending, customer service, and regulatory compliance, requiring strong communication and relationship-building skills. A fast-paced, customer-focused environment awaits.

Qualifications

• Experience in sales, customer service, lending, or collections.
• Strong communication and relationship-building skills.
• Goal-oriented with ability to meet sales targets.
• Ability to discuss financial products and assess customer needs.
• Willingness to work fully on-site in Winnipeg.

Responsibilities

• Follow up on lending inquiries, applications, and warm leads, making approximately 20 to 50+ outbound calls daily.
• Assess customer needs, recommend suitable lending solutions, and identify opportunities to offer additional products and services.
• Meet with customers in branch, building trusted relationships throughout the lending process.
• Conduct collections conversations with customers who have missed payments, approaching financial challenges with empathy and professionalism.
• Collaborate with customers to explore reasonable repayment options while balancing customer needs and business objectives.
• Contribute to branch sales targets while maintaining compliance with financial industry regulations and internal policies.

Skills

Sales experience

Customer service

Lending

Collections

Strong communication

Relationship building

Outbound calls

Organizational skills

Job description

Location

St Anthony, Newfoundland (Fully On-site)

Language

Strong verbal and written English communication skills

Compensation

$21.13/hour

About the Opportunity

Are you a people person who enjoys building relationships, finding solutions, and achieving sales goals? We’re looking for a motivated Lending Specialist to join a busy, customer-focused financial services branch in Winnipeg. This opportunity combines sales, lending, customer service, and collections, making it a great fit for someone who thrives in a fast-paced environment and enjoys helping people navigate financial decisions.

In this role, you’ll connect with customers who have already expressed interest in lending solutions, guide them through their options, and build lasting relationships. You’ll also support customers experiencing financial challenges, approaching sensitive conversations with empathy, professionalism, and a solutions-focused mindset.

What's In It for You

• Earn $21.13/hour in a customer-facing financial services role.
• Work with warm leads in a sales environment with no cold calling.
• Gain valuable experience across lending, sales, customer relationship management, and collections.
• Join a collaborative branch team focused on achieving shared goals and delivering positive customer experiences.
• Make a meaningful difference by helping customers find practical financial solutions.

Your Responsibilities

• You’ll follow up on lending inquiries, applications, and warm leads, making approximately 20 to 50+ outbound calls daily.
• You’ll assess customer needs, recommend suitable lending solutions, and identify opportunities to offer additional products and services.
• You’ll meet with customers in branch, building trusted relationships throughout the lending process.
• You’ll conduct collections conversations with customers who have missed payments, approaching financial challenges with empathy and professionalism.
• You’ll work collaboratively with customers to explore reasonable repayment options while balancing customer needs and business objectives.
• You’ll contribute to individual and branch sales targets while maintaining compliance with financial industry regulations and internal policies.

Skills and Qualifications

• Experience in sales, customer service, lending, collections, or a related customer-facing environment.
• Strong communication and relationship-building skills, with confidence handling a high volume of outbound calls.
• A goal-oriented mindset and comfort working toward sales and performance targets.
• Ability to confidently discuss financial products, identify customer needs, and recommend appropriate solutions.
• Empathy, patience, and professionalism when navigating sensitive collections conversations.
• Strong organizational skills and the ability to manage competing priorities in a busy branch environment.
• Willingness to work fully on-site in Winnipeg.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.