Lending Specialist

Altis Technology; Timmins; On-site; CAD 53,589,000 - 73,288,000; Full time

Job summary

Altis Technology is seeking a Lending Specialist in Timmins, ON for an 18-month contract. On-site role requiring strong English communication. Pay rate is $22.26 per hour with a schedule featuring standard banking hours.

No prior lending experience required; customer-facing skills are valued. You will guide customers through the lending process, explain options, and recommend suitable solutions while maintaining empathy and professionalism.

Qualifications

• Extensive customer-facing communication skills required.
• Comfort with outbound calls and explaining options to customers.
• Ability to build rapport and trust with customers.

Responsibilities

• Connect with customers by phone and in person to understand financial needs and identify solutions.
• Proactively follow up with applications to completion and manage workflows.
• Make high-volume outbound calls (approx. 4050+ per day).
• Explain lending options clearly to help informed decisions.
• Maintain accurate documentation and organized customer records.
• Support customers through payment challenges within policies.

Skills

Customer service

Outbound calling

Active listening

Empathy

Relationship building

Communication skills

Sales orientation

Problem solving

Organizational skills

English proficiency

Job description

Location: Timmins, ON (On-site)

Language: Strong written and spoken English required

Pay Rate: $22.26/hour

Duration: 18-month contract

Schedule

• MondayWednesday: 9:00 AM5:30 PM
• Thursday: 9:00 AM7:00 PM
• Friday: 9:00 AM5:00 PM

About the Opportunity

Our client is seeking a Lending Specialist to join their customer-focused team in Timmins. This is an excellent opportunity for someone early in their career who enjoys connecting with people, solving problems, and working toward measurable goals.

Previous lending or financial services experience is not required.Were looking for someone who is confident speaking with customers, comfortable picking up the phone, and naturally able to build rapport and trust. Your experience could come from retail, hospitality, restaurants, telecommunications, automotive, banking, fitness, customer service, or another fast-paced customer-facing environment.

Youll support customers throughout the lending process by understanding their financial needs, explaining available options, and recommending appropriate solutions. Some conversations may involve customers experiencing financial hardship, making empathy, professionalism, and sound judgment especially important.

Whats in It for You

Youll join a performance-driven environment where coaching, learning, and continuous improvement are encouraged. Youll receive support as you develop your knowledge of lending products, policies, and customer solutions.

This is an excellent opportunity to build experience within financial services while strengthening your sales, relationship management, and customer advisory skills.

Your Responsibilities

• Youll connect with customers by phone and in person to understand their financial needs and identify appropriate solutions
• Youll proactively follow up with customers who have submitted applications and manage applications through to completion
• Youll make a high volume of outbound customer calls, which may include 4050+ calls per day
• Youll ask thoughtful questions about customers financial circumstances while approaching sensitive conversations with empathy and professionalism
• Youll explain lending options, products, coverage, and applicable terms clearly so customers can make informed decisions
• Youll recommend appropriate lending solutions and identify additional products or services that may benefit the customer
• Youll maintain timely follow-ups, accurate documentation, and organized customer records
• Youll work toward individual and branch sales and performance goals
• Youll support customers experiencing payment challenges and work toward practical solutions within established policies
• Youll consistently follow lending policies, procedures, and compliance requirements
• Youll participate in regular coaching and apply feedback to continuously strengthen your performance

Skills and Qualifications

• 13 years of experience in customer service, retail, hospitality, restaurants, sales, call centres, or another customer-facing environment is preferred
• Financial services, lending, banking, collections, or insurance experience is considered an asset but is not required
• Strong interpersonal skills with the ability to quickly build rapport and establish trust
• Comfortable making frequent outbound calls and proactively following up with customers
• Confident discussing sensitive topics, including customers financial circumstances and payment challenges
• Customer-focused and empathetic while remaining comfortable recommending and selling appropriate products and solutions
• Motivated by goals, targets, measurable performance, and continuous improvement
• Strong listening, questioning, negotiation, and problem-solving skills
• Organized and able to manage multiple applications, customer commitments, follow-ups, and priorities in a fast-paced environment
• Coachable and adaptable with a willingness to apply feedback
• Demonstrated integrity, accountability, and sound judgment when handling confidential customer information
• Strong written and spoken English communication skills

Note from the Hiring Manager

Were looking for someone who genuinely enjoys connecting with people. You dont need lending experiencewe can teach the products and processes. Whats most important is that youre comfortable picking up the phone, asking the right questions, listening to what customers need, and helping them find a solution while staying motivated by goals and results.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.