Client Service Specialist (Group Benefits)

730 Group Quest; Burlington; On-site; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Health care benefits

Retirement savings plan

Mental health support

Job summary

People Corporation is hiring a Client Service Specialist to join GroupQuest. This role involves supporting brokers and clients by managing group benefits administration and resolving complex issues.

Ideal candidates thrive in fast-paced environments, enjoy collaboration, and are dedicated to high-quality client support. Required qualifications include completion of post-secondary education and experience in related roles.

Qualifications

• 1+ years of experience in data entry or administrative roles preferably in Group Benefits.
• Excellent command of the English language, verbal and written.
• Strong analytical skills with high attention to detail.

Responsibilities

• Maintain regular communication with brokers to ensure their group needs are met.
• Pricing, preparing and executing plan changes.
• Handle and resolve escalated claims, admin, and billing issues.

Skills

Data entry

Communication

Analytical skills

Time management

Group Insurance principles

Education

Post-secondary education

Job description

We are hiring a Client Service Specialist to join our GroupQuest team. In this role, you’ll play a key part in supporting brokers and clients by managing group benefits administration, resolving complex issues, and ensuring a seamless service experience. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working both independently and collaboratively, and is passionate about delivering high-quality client support within the group insurance space.

Responsibilities

• Maintain regular communication with brokers to ensure their group needs are met, plus build relationships.
• Pricing, preparing and executing plan changes.
• Pull and prepare experience reports, including more detailed reports for larger groups.
• Handle and resolve escalated claims, admin, and billing issues.
• Assist with commission and contracting issues.
• Manage the submission and tracking of all MGA appointment letters.
• Manage and process the submission on Agent of Record letters.
• Manage the submission of termination letters.
• Manage overdue account notifications and pending terminations due to minimum participation requirements.

Required Qualifications

• Completion of a post-secondary education.
• 1+ years of experience in data entry or administrative roles preferably in Group Benefits.
• Excellent command of the English language, including strong written and verbal communication.
• Strong analytical skills with high attention to detail.
• Group Insurance principles and assessment techniques.
• High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
• Able to work independently and as part of a team.
• Time-management skills and able to thrive in a fast-paced environment.

Preferred Qualifications

• GBA designation under CEBS program.
• Fluency in both official languages English & French is considered an asset.

Benefits

• Learn by working alongside our experts.
• Extended health care and dental benefits.
• A retirement savings plan with company contributions.
• A suite of Health & Wellness offerings.
• Mental Health programs and support for you and your family.
• Assistance for the completion of industry designations.
• Competitive compensation.

Salary

The base salary for this position is between $50,000 - $80,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

About the Company

At People Corporation we are committed to helping businesses succeed. This role will be a part of GroupQuest, a division of People Corporation within Partner Solutions. As a Group Benefits Managing General Agent (MGA+), we work in partnership with advisors and insurance carriers to provide full back-office support and services in all aspects of group benefits. We're a team of entrepreneurial thinkers, with a relentless drive to get things done, passionate about what we do and the innovative impact we are making.

Diversity and Inclusion

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Accessibility Assistance

If you require an accommodation or an alternative format of any posting please reach out to [e-mail].