Client Service Administrator

873 Springboard Platform - Customer Service; Winnipeg; Presencial; CAD 50.000 - 55.000; Jornada completa

Descripción de la vacante

People Corporation seeks a dynamic Client Service Administrator to support Plan Administrators and Plan Members with enrolments, changes, and plan updates. You will assist Client Service Specialists with portal updates and written communications, handling communications and ad hoc duties to ensure smooth operations.

Bilingual English/French is preferred and valued. The role offers exposure to benefits, pension, and HR services with competitive compensation.

Formación

• 2+ years of professional experience in the group benefits industry (claims, group administration).
• 2+ years of professional experience in a client-focused environment with commitment to service excellence.
• Completion of post-secondary education or an equivalent combination of relevant education and experience.
• Bilingual fluency in both French and English is preferred and considered a strong asset.
• Excellent problem solving and troubleshooting skills.
• Professional and effective communication skills, both written and verbal.
• The ability to multi-task and prioritize to meet client and internal needs.

Responsabilidades

• Handle incoming and outgoing mail for the Client Service team.
• File enrolments and member change requests as appropriate.
• Manage the general email inbox - converting requests onto appropriate platforms.
• Support the portal approvals process for standard transactions.
• Complete written communications and letters to Plan Members and Plan Sponsors.
• Support the month end billing cycle.
• Perform accurate and timely data entry tasks, while supporting various ad hoc administrative duties as needed to ensure smooth operations.

Conocimientos

Client-focused

Problem solving

Communication skills

Multi-tasking

Educación

Post-secondary education

Descripción del empleo

We are in search of a dynamic individual to join our team as a Client Service Administrator to actively contribute to the success of People Corporation by providing an exceptional client experience for Group Insurance clients. In this role, you will be responsible for supporting Plan Administrators and Plan Members with the completion of member enrolments, changes, and plan updates as required. As a technically savvy individual, you will provide administrative support to the Client Service Specialists through the completion of Portal Updates, written communications, and other adhoc duties. Bilingual fluency in English and French is preferred and considered a strong asset. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

Responsibilities

• Handle incoming and outgoing mail for the Client Service team.
• File enrolments and member change requests as appropriate.
• Manage the general email inbox - converting requests onto appropriate platforms.
• Support the portal approvals process for standard transactions.
• Complete written communications and letters to Plan Members and Plan Sponsors.
• Support the month end billing cycle.
• Perform accurate and timely data entry tasks, while supporting various ad hoc administrative duties as needed to ensure smooth operations.

Qualifications

• 2+ years of professional experience in the group benefits industry (claims, group administration)
• 2+ years of professional experience working in a client focused environment with commitment to service excellence.
• Completion of post-secondary education or an equivalent combination of relevant education and experience.
• Bilingual fluency in both French and English is preferred and considered a strong asset.
• Excellent problem solving and troubleshooting skills.
• Professional and effective communication skills, both written and verbal.
• The ability to multi-task and prioritize to meet client and internal needs.

Benefits

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

The base salary for this position is between $50,000 - $55,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.