Client Service Specialist

People Corporation; Old Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is on the lookout for a Client Service Specialist to enhance their dynamic team. This role is pivotal in delivering exceptional service and support to clients, managing complex issues, and maintaining strong relationships with multiple insurance partners. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication and problem-solving skills. With a commitment to service excellence, you'll play a crucial role in ensuring client satisfaction and operational efficiency. Join a company dedicated to diversity and inclusion, where your contributions will make a significant impact on the lives of Canadians.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Health & Wellness offerings

Mental Health programs and support

Assistance for industry designations

Competitive compensation

Qualifications

• 2+ years in the group benefits industry with a focus on client service.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Manage client requests and claims, ensuring excellent service delivery.
• Develop relationships with clients and insurance companies.

Skills

Client Management

Problem-Solving

Communication Skills

Time Management

Analytical Skills

Multi-tasking

Education

Experience in Group Benefits Industry

Experience in Client-Focused Environment

Job description

We are seeking a Client Service Specialist to join our team in Winnipeg, MB, Toronto, ON, Waterloo, ON, or Cambridge, ON.

This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

We are in search of a dynamic individual to join our team as a Client Service Specialist to actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. This exciting role includes the investigation of complex issues and management of client escalations. The Client Service Specialist is responsible for managing a portfolio of clients. The successful candidate will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem-solving skills, consistently pay attention to detail and display sound work ethics.

The Client Service Specialist will:

• Develop and maintain relationships with clients and multiple insurance companies
• Provide day-to-day management of client requests, claim activities and the ongoing general administration and maintenance of group client activities
• Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
• Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
• Provide support to Account Managers, including the set-up of new groups, client service and administration
• Maintain security and confidentiality of client information
• Provide benefit plan administration training for new and existing clients
• Assist clients with claims and online processing
• Coordinate timely preparation and delivery of necessary client materials

To be successful as a Client Service Specialist with People Corporation, you will need:

• 2+ years of experience in the group benefits industry
• 2+ years of experience in a client-focused environment with a commitment to service excellence

All-star candidates will have:

• Bilingualism (French/English) would be an asset
• Excellent problem-solving and troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to multi-task and prioritize to meet client and internal needs

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail]