Digital Customer Support

Insight Global; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking a Digital Customer Support representative for a fully remote position. This role involves providing exceptional service via email, requiring a university degree and a strong affinity for technology. Successful candidates will demonstrate strong communication skills and the ability to work flexible hours, including weekends.

Qualifications

• Must be able to work 1 weekend day and overtime if needed.
• Requires a university degree.
• Must have a computer and designated workspace at home.

Responsibilities

• Provide exceptional customer service through email.
• Assist customers using digital platforms.

Skills

Exceptional communication

Customer service experience

Affinity for technology

Education

University degree

Tools

MS Office

Ticketing systems

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$20.00 / hr - CA$21.00 / hr

Professional Technical Recruiter at Insight Global

Role : Digital Customer Support

Shifts : Regular daytime shifts and afternoon-evening shifts, plus weekends.

Location : FULLY REMOTE

Rate : $20-21 / HR.

Start : Must be able to start March 12th

Required Skills :

• Exceptional communication and customer service experience through email
• Has their own laptop and designated workspace at home
• An affinity for technology, experience with ticketing systems and MS Office
• Holds a University degree
• Must be able to work 1 weekend day and overtime if needed

Plusses :

• Preference for bilingual (English / French) written and verbal
• Experience with loyalty programs and apps

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

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