Veterinary Reception, Client Care, Port Colborne Animal Hospital

Marsveterinary; Ottawa; On-site; CAD 24,590 - 34,440; Full time

Benefits offered by this job

Wellness program

RRSP match

Competitive wages

Career development

Employee assistance program

Referral bonus

Pet care discounts

Discounts

Job summary

Port Colborne Animal Hospital is seeking a Veterinary Reception, Client Care to join our clinic in Ottawa, ON. This full-time role focuses on welcoming clients and pets, coordinating appointments, and supporting the veterinary team.

The ideal candidate has front desk experience, excellent customer service, and strong organizational skills. You will handle invoicing, scheduling, and provide a friendly, efficient client experience.

Qualifications

• Experience at a front desk or reception in a medical setting is preferred.
• Excellent customer service and ability to put clients at ease.
• Strong organization for invoicing, scheduling and office tasks.

Responsibilities

• Greet patients and owners warmly as they arrive.
• Assist veterinary staff with tasks and treatments as needed.
• Answer a multi-line phone system and book appointments effectively.
• Place outbound calls to pet parents for follow-ups and bookings.
• Respond to and manage email correspondence from clients and referring veterinarians.
• Assist with admitting and discharging pet patients.
• Invoicing, creating estimates, explaining fees, and processing payments.

Skills

Front desk experience

Customer service

Organizational skills

Job description

Veterinary Reception, Client Care

Location: Ottawa, ON

Compensation: $17.85 to $25.00 per hour, depending on experience

Employment Type: Full-time

Position Type: Existing position

P ort Colborne Animal Hospital is currently recruiting for a

Veterinary Reception, Client Care, to join our clinic. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;

• Professionally greeting patients and patient owners as soon as they walk in the door; immediately creating a warm and welcoming environment for our patient and pet parents

• Assisting veterinary staff with various tasks and treatments when required

• Ability to answer a multi line phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste

The ideal candidate will have:

• Experience in a front desk or reception capacity - medical office environment (human or animal) an asset

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• Strong organizational skills related to filing, invoicing, processing payment and general office tasks.

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the veterinary staff with various tasks and treatments

What VCA Canada Offers

• A caring culture of Wellness and Appreciation !

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits!

• Extensive online anytime-anywhere access to journals and textbooks

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Employee Assistance Program

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.