Client Service Representative

6ix Management; Golden Horseshoe; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ein dynamisches Unternehmen sucht engagierte Client Service Representatives, die leidenschaftlich daran interessiert sind, erstklassigen Kundenservice zu bieten. In dieser Rolle sind Sie das Gesicht des Unternehmens und arbeiten direkt mit Kunden zusammen, um deren Bedürfnisse zu verstehen und Lösungen zu bieten. Sie werden in einem unterstützenden Umfeld arbeiten, das Vielfalt und Inklusion schätzt und Ihnen die Möglichkeit gibt, Ihre Fähigkeiten weiterzuentwickeln. Wenn Sie gerne mit Menschen arbeiten und eine Karriere im Kundenservice anstreben, ist dies die perfekte Gelegenheit für Sie, Teil eines Teams zu werden, das echte Beziehungen aufbaut und Kunden an erste Stelle setzt.

Qualifications

• Ausgezeichnete zwischenmenschliche und kommunikative Fähigkeiten erforderlich.
• Erfahrung im Kundenservice ist von Vorteil.

Responsibilities

• Vertretung der Marken unserer Kunden und Bereitstellung professioneller Unterstützung.
• Sicherstellung der höchsten Kundenzufriedenheit durch proaktive Unterstützung.

Skills

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Zeitmanagement

CRM-Systeme

Verhandlungsfähigkeiten

Education

Diplom/Abschluss in Kommunikation

Diplom/Abschluss in Betriebswirtschaft

Diplom/Abschluss in Werbung

Tools

CRM-Systeme

Job description

6 Management seeks quality-focused and self-motivated Client Service Representatives who are eager to learn new skills, love interacting with people, and most importantly, want to provide world-class service to every customer! We are happy to offer an environment of professionalism, diversity, inclusion, and opportunity for career success.

Check out our website https://www.6management.ca and learn more in the interview!

Here at 6 Management, we are professionals at building bridges, not just between our clients and customers, but between people in general! We believe that everything starts with a genuine relationship, and that's why we're committed to nurturing authentic connections with everyone we work with!

The Client Service Representative will be leading from the front, responsible for representing our clients’ brands and providing each customer with a professional and upstanding knowledge base on services and products offered. This is an in-person role, we work out of our Pickering office located here Office Location.

Client Service Representatives will also:

• Exhibit the best speaking skills to communicate with all existing and potential new consumers as a pleasant, level-headed customer service professional.
• Ensure the highest customer satisfaction through proactive support and active listening when responding to customer inquiries regarding the products and services they are interested in or already obtained.
• Engage in the development and enhancement of the selling process by identifying opportunities, understanding customer motivation, and overcoming objections.
• Address customer concerns with care and focus on solutions when managing difficult customer situations.
• Follow a sale through to completion by overseeing the order status and the product/service installation to ensure contracts are executed according to the company terms.
• Attend daily and weekly meetings to stay informed on the latest product and service updates and promotions.
• Work well within a team environment and independently with minimum direction.

To succeed in this role, it is essential to have the following qualities:

• Creative problem-solving and ability to adapt quickly to changing priorities and customer needs.
• Ability to build rapport with new customers, upsell products, and improve sales margins.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Ability to accomplish objectives during challenging customer interactions.
• Punctual time management and strong organizational skills.
• Efficient email management and basic understanding of CRM systems.
• Ability to build long-lasting and meaningful relationships with clients.

Client Service Representative requirements:

• Must be 18 years of age or older.
• Excellent interpersonal, oral, and written communication skills.
• Must be available for a full-time schedule.
• Must be willing to travel to our Pickering office daily for work; this is an in-person role.
• Previous experience in customer service positions is an asset.
• Diploma/Degree in Communications, Business, or Advertising is preferred.

If you're excited to be part of a company that thrives on people connections, values customer satisfaction above all else, and is committed to your professional growth, then 6 Management welcomes you with open arms! Please attach your resume and answer all the questions when applying!