Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Fort McMurray; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer service solutions is looking for bilingual customer service representatives to provide exceptional support. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement. Candidates should be fluent in both Spanish and English, with a strong customer service background and the ability to work from home in a quiet environment.

Benefits

Comprehensive benefits package

Paid training

Performance-based bonuses

Flexible work-from-home arrangement

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Computer navigation skills

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance-based incentives
- Paid training and opportunities for performance-based bonuses
- Comprehensive benefits package including medical, dental, and vision insurance, as well as paid PTO and holidays
- Opportunities for career advancement, with 80% of managers promoted from within
- Supportive work environment that fosters diversity, equity, and inclusion
- Flexible work-from-home arrangement

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Must be fluent in both Spanish and English
- Minimum of 1 year of customer service experience
- Open availability for work shifts
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment from home

How to Stand Out (Preferred Qualifications):
- Strong computer navigation skills and proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing (work computer may be provided)
- High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #WorkFromHome

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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