Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a full-time bilingual customer service representative in Calgary. You will provide exceptional support to customers, assist with technical issues, and document interactions. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive work environment.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits package

Lucrative employee referral bonus opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Fluent in both Spanish and English.
• Open availability for scheduling.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Pay Competitive

Employment type Full-Time

Job Description

Req#: R1588340 Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Salary up to $20 per hour
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunities for career advancement and personal development
- Supportive and inclusive work environment with a focus on diversity and community engagement

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver exceptional customer experiences

What is Required (Qualifications):
- Fluent in both Spanish and English
- Minimum of 1 year of customer service experience
- Open availability for scheduling
- High school diploma or GED
- A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications):
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and knowledge of PC operations
- Access to a desktop or laptop for PC and internet testing

#CustomerService #RemoteWork #Bilingual #CareerGrowth #InclusiveWorkplace

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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