Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer engagement is seeking a Bilingual Customer Service Representative to provide exceptional support in both Spanish and English. This full-time role offers competitive pay and a comprehensive benefits package, including paid training and opportunities for career advancement. Join a supportive work-from-home environment focused on employee well-being and inclusivity.

Benefits

Comprehensive benefits package

Paid training

Performance-based incentives

Career advancement opportunities

Qualifications

• Fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Open availability for shifts.

Responsibilities

• Provide inbound customer support in both Spanish and English.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer service with a positive attitude.

Skills

Bilingual (Spanish and English)

Customer Service

Technical Support

Multi-tasking

Computer Navigation

Education

High school diploma or GED

Job description

Pay Competitive

Employment type Full-Time

Job Description

Req#: R1588340 Employer Industry: Customer Service and Support Solutions

Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance incentives
- Opportunity for career advancement and personal development, with 80% of managers promoted from within
- Paid training and performance-based incentives
- Comprehensive benefits package including medical, dental, vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Supportive work-from-home environment with a focus on employee well-being and inclusivity
- Engagement in diversity, equity, and inclusion programs, as well as community support initiatives

What to Expect (Job Responsibilities):
- Provide inbound customer support in both Spanish and English using a call flow guide
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to enhance customer experience
- Deliver exceptional customer service with a positive attitude

What is Required (Qualifications):
- Fluent in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Open availability for shifts
- Ability to work in a quiet, distraction-free home environment

How to Stand Out (Preferred Qualifications):
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- Desktop or laptop for completing PC and internet testing
- High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #EmployeeBenefits

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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