Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Sarnia; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer engagement is seeking bilingual customer service representatives to provide exceptional support. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in an inclusive work environment. Ideal candidates will have a strong customer service background and be fluent in both Spanish and English.

Benefits

Comprehensive benefits package

Paid training

Performance-based incentives

Employee referral bonus opportunities

Qualifications

• Fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Bilingual (Spanish and English)

Customer service

Problem-solving

Computer navigation

Education

High school diploma or GED

Tools

Customer service software

Job description

Pay Competitive

Employment type Full-Time

Job Description

Req#: R1588340 Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary range of $16-$20 per hour, including base salary and performance incentives
- Paid training and performance-based incentives to enhance earnings
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Strong focus on career growth with mentorship programs and internal promotions
- Inclusive and diverse work culture with regular celebrations and events

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Fluent in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment
- Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):
- Experience in a remote customer service role
- Familiarity with various customer service software and tools
- Demonstrated ability to learn new technologies quickly
- Strong problem-solving skills and a proactive approach to customer service

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveWorkplace

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About the company

Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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