Client Service Manager - Moncton Region

Paladin Security; Dieppe; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Job summary

Paladin Security seeks a Client Service Manager for the Moncton region to oversee security programs for health care contracts. You will champion leadership, coordinate implementation strategies, and strengthen Paladin staff capabilities to respond to emergencies.

You will develop goals, manage resources, and maintain strong client relationships while ensuring compliance with safety standards and company policies.

Qualifications

• Leads development of goals aligning with Paladin Security Group
• Develops and evaluates security programs for Paladin contracts
• Manages resources to meet contractual obligations
• Writes comprehensive reports and maintains records
• Familiarity with fire safety, building codes, privacy legislation

Responsibilities

• Develops short and long-term goals aligned with Paladin’s vision
• Creates, maintains and evaluates security programs for contracts
• Oversees resources to fulfill contractual obligations
• Addresses staff and client issues promptly
• Builds strong relationships with clients in the portfolio
• Interviews candidates to support HR in staffing
• Ensures site training and orientations across sites
• Visits clients and staff to assess needs
• Monitors accounts receivable and supports accounting as needed

Skills

Leadership

Bilingual French/English

Interpersonal skills

Report writing

Professionalism

Microsoft Office

Strong communication

Education

High School Diploma/GED

Post secondary education in law enforcement (asset)

First Aid and CPR - Level C

Valid Class 5 License

Tools

Microsoft Office

Job description

Client Service Manager - Moncton Region(Operations)

This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care contracts in Moncton, New Brunswick you will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Job Description

• Assists in the development of short term and long-range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
• Develops implements, maintains and evaluates the security programs for Paladin’s contracts
• Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with the clients in the portfolio
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date

Qualifications

• 3-5 years of industry experience in a leadership position is considered an important asset
• Bilingualism French/English is preferred
• Valid Driver’s License is required
• Excellent interpersonal and communication skills
• High level of professionalism
• Ability to write comprehensive reports and maintain proper records
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
• Must have strong leadership, social interaction and organizational skills
• Proficiency in Microsoft Office software
• Ability to write and present proposals to large organizations
• Legally authorized to work in Canada
• Develops and promotes Paladin’s business where possible in a professional and positive manner.
• Responds to communications from clients or staff in a timely manner.

Why Choose Paladin

• Benefits & Other Perks
• Flexible Work Schedule
• Opportunities for Growth & Advancement

Education Requirements (All)

High School Diploma/GED
Post secondary education in law enforcement from a recognized institution or equivalent experience is an asset

Certification Requirements (All)

First Aid and CPR - Level C Certification
Valid Class 5 License

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Benefits: Medical Insurance, Dental Insurance, Paid Vacation