Associate, Client Services

CIBC; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

CIBC is seeking an Associate, Client Services to support the CS DD team in Toronto. The role focuses on risk reviews, AML/EDD, and onboarding for Global Transaction Banking’s correspondent banking clients.

You will review client risk, gather information for governance reports, and collaborate with internal teams to uphold Enterprise AML standards while coordinating meetings and tracking review deadlines.

Qualifications

• 3+ years of AML/KYC experience, preferably within Capital Markets or Correspondent Banking.
• Solid knowledge of AML regulations and FATF guidance.
• Undergraduate or postgraduate degree is an asset; AML-related credentials (e.g., ACAMS, ACFCS) are considered an asset.

Responsibilities

• Review Correspondent Banking clients at onboarding, during periodic reviews, and for triggered event/ad hoc reviews. Collaborate with teams across CIBC to confirm a client’s relationships and ensure alignment with Enterprise AML standards.
• Gather and validate information to assist in the preparation of compliance and governance reports, such as the Qualitative Assessment Report; assess risk trends and document changes in client risk profiles.
• Identify and mitigate AML risks including adverse media, transactional activity, geographical exposure, and other key risk factors; investigate concerns using AML tools.
• Prepare AML risk reports and ensure they are complete, accurate, and processed timely for submission to GTB Relationship Managers and internal stakeholders.
• Provide high-quality, risk-based recommendations to support client relationships; document findings and recommendations to address high-risk clients.
• Coach/train analysts and maintain submission trackers for all assigned cases.

Skills

Analytical Thinking

Business Development

Credit Risk Management

Customer Experience

Financial Modeling

Financial Statement Analysis

High Net Worth Individuals

Portfolio Management

Researching

Education

Undergraduate degree

Tools

World-Check One

Bankers Almanac

Microsoft Office Suite

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Client Services (CS) Due Diligence (DD) team holds a global mandate for Risk Reviews and occasional onboarding for the Capital Markets lines of business. The DD team is primarily responsible for conducting periodic Anti-Money Laundering (AML) and Enhanced Due Diligence (EDD) reviews for Global Transaction Banking’s (GTB) portfolio of correspondent bank clients.

Reporting to the Director or Team Leader, the Associate, Client Services will conduct client risk assessments, including a thorough review of adverse media and geopolitical risks associated with all jurisdictions where the bank operates. The role also involves coordinating compliance meetings as required. The Due Diligence team partners closely with internal /external stakeholders to ensure that best AML practices are consistently applied.

As a member of the CS DD team, you will have the opportunity to contribute to the successful execution of CIBC’s Enterprise AML framework as it pertains to GTB’s correspondent banking clients. You will also participate in Capital Markets strategic initiatives under the leadership of the Head of Client Services.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Client Review & Assessment – Review Correspondent Banking clients at onboarding, during periodic reviews, and for triggered event/ad hoc reviews. Collaborate with teams across CIBC to confirm a client’s relationships across the Enterprise and ensure alignment with all applicable Enterprise AML standards.
• KYC & Client Information – Gather and validate information to assist in the preparation of compliance and governance reports, such as the Qualitative Assessment Report. Assess and highlight risk trends, review product information, and document any changes in the overall client risk profile.
• Risk Mitigation – Identify and mitigate risks to CIBC, including those related to adverse media, transactional activity, geographical exposure, and other key risk factors. Investigate potential risk-related concerns through analysis and the use of AML-specific investigative tools, such as World-Check One, Bankers Almanac, and other sources.
• Reporting – Investigate AML risk-related concerns and assess due diligence areas as required. Ensure AML and compliance reports are complete, accurate, and processed in a timely manner for submission to GTB Relationship Managers and other internal stakeholders, in accordance with existing SLAs. Maintain and document records in compliance with regulatory requirements (OSFI/FINTRAC) and CIBC Enterprise standards.
• Recommendations – Provide high-quality, risk-based recommendations to support client relationships that can withstand scrutiny from business personnel, compliance, internal/external audit, and regulators. Prepare written reports with recommendations to effectively address high-risk clients.
• Tracking – Maintain a risk review tracker to ensure all client risk reviews are completed before the designated review dates.
• Team Development – You will coach/train analysts and new team members, as needed and ensure Analysts’ submission trackers for all assigned cases are kept up-to-date by both Analyst and Reviewer.

Who you are

• You can demonstrate experience. 3+ years of experience in AML/KYC, preferably within Capital Markets or Correspondent Banking. Strong understanding of CIBC AML/ATF Standards and Capital Markets products/transactions is required. Proficiency in Microsoft Office Suite.
• You can demonstrate knowledge. Solid knowledge of AML regulations and FATF guidance. Ability to gather, analyze, organize, document, and present large volumes of information in a succinct and organized manner.
• You have a degree/diploma. Undergraduate or postgraduate university degree is an asset. AML-related credentials (e.g., ACAMS, ACFCS) are considered an asset.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You is motivated to overcome obstacles, and deliver meaningful results. Strong results orientation with a commitment to meeting deadlines while maintaining high-quality output. You have a proactive, “can do” attitude with a passion for generating ideas and driving solutions.
• You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• You act like an owner. You thrive when you’re empowered to take initiative, go above and beyond, and deliver results. You demonstrate strong organizational, planning, and time management skills. Capable of multitasking, interpreting data, and formulating preliminary conclusions.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You have strong critical thinking skills with sound judgment, particularly in assessing compliance and AML risk.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You have excellent written and verbal communication skills, with the ability to effectively communicate recommendations.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You can demonstrate accountability for the client experience and end-to-end client onboarding processes.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Development, Credit Risk Management, Customer Experience (CX), Financial Modeling, Financial Statement Analysis, High Net Worth Individuals, Portfolio Management, Researching