Client Service Administrator

Open Door Group; Edmonton; On-site; CAD 36,000 - 39,000; Full time

Benefits offered by this job

RRSP matching

Employer-paid benefits

Employee Assistance Program

Professional development fund

Great Place to Work recognition

Job summary

Open Door Group is hiring a Client Service Administrator in Edmonton. The role focuses on delivering warm customer service, guiding clients to services, and supporting center operations in a fast-paced environment.

The position requires strong communication, data entry proficiency, and knowledge of Microsoft Office. Training is available, and benefits accompany a full-time schedule.

Qualifications

• Minimum high school diploma required.
• Office Administration Certificate preferred.
• One year related experience or equivalent.
• Non-Violent Crisis Intervention Training welcome but not required.

Responsibilities

• Serve as the primary contact for customers visiting Open Door Group centers.
• Provide a warm welcome and direct clients to appropriate services.
• Handle data entry and maintain resource centre information.
• Schedule appointments and support center operations.

Skills

Customer service

Communication

Microsoft Office

Data entry

Interpersonal skills

Education

Grade 12

Office Administration Certificate

Non-Violent Crisis Intervention Training

One year related experience

Tools

Adobe Acrobat Pro

Microsoft Office Suite

Job description

Open Door Group (ODG), a mission-driven non-profit organization serving communities across Canada, is looking for a Client Service Administratorto join our team!

Status:

Full-time, permanent

Hours of Work:

36 hours per week, Monday to Friday

Wage:

$26.27 to $27.99 per hour

Location

: The primary work location is Open Door Group Edmonton Employment Centre at Suite 500, 10150 - 100 Street NW, Edmonton.

About the Role:

The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.

The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Centralized Administration team.

The ideal candidate will be an effective communicator who can deliver exceptional, client-centered service to a diverse clientele in a fast-paced environment. They will demonstrate strong interpersonal skills, the ability to manage multiple tasks under pressure, and proficiency with Microsoft Office, Adobe Acrobat Pro, and other standard software applications. Highly organized and adaptable, they will excel at navigating clients to appropriate services, maintaining accurate records, and supporting day-to-day center operations.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces:

ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits:

As a Certified Living Wage Employer, ODG offers a comprehensive 100 percent employer-paid benefits package and an RRSP matching program. We also provide an Employee and Family Assistance Program. Our professional development fund supports courses, workshops, and certifications to help you grow your career.

Community Impact:

Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

Required Qualifications and Experience:

• Grade 12;
• Office Administration Certificate;
• Non-Violent Crisis Intervention Training (can be acquired after hire);
• Recent, related experience of one year;
• Or an equivalent combination of education, training, and experience;
• Or other qualifications determined to be reasonable and relevant to the level of work.
• Must provide a satisfactory criminal background check.

Competencies and Skills

• Ability to communicate effectively, both verbally and in writing.
• Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure.
• Ability to work independently and in cooperation with others.
• Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service.
• Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve. We encourage applications from Indigenous peoples, people of all genders and sexual orientations, racialized individuals, people with disabilities, individuals of diverse ethnic and cultural backgrounds, ages, and faith traditions.

We strive to ensure an accessible experience for candidates. If you require accommodation at any stage of the recruitment process, please contact us toll-free at 1-866-377-3670 and ask to speak with an HR representative, or email us at [e-mail].

If you join our team and require workplace accommodations or supports to be successful in your role, we encourage you to let us know as early as you feel comfortable. We will make every reasonable effort to ensure appropriate supports are in place when you begin, and all requests will be handled respectfully, confidentially, and in accordance with applicable legislation.

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!