Client Relations Coordinator

Lift Auto Group; Innisfail; On-site; CAD 36,000 - 44,000; Full time

Job summary

CSN Innisfail, part of Lift Auto Group, is seeking a Client Relations Coordinator to welcome customers and guide them through the repair process with clarity and care. You will be the friendly first contact, handling files, invoicing, and communications with customers and insurers.

Reporting to the Location Manager, the role requires administrative experience, strong customer service, and a valid Class 5 license. Join a team that values people and professional growth.

Qualifications

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Class 5 driver's license is mandatory.

Responsibilities

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including preparing final invoicing and paperwork required for customer to pick up their vehicle.
• Obtaining customer signatures and deductible payments on final paperwork
• Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.
• Possess a professional and positive attitude with well-developed problem-solving skills.

Skills

Customer service

Administrative experience

Attention to detail

Multitasking

Job description

AB - OVERHEAD WAGES EXPENSE Full Time Other Innisfail, AB, CA

Salary: CA$40,000.00 Annually

CSN Innisfailis looking for a well-rounded Client Relations Coordinator to join our repair team. You’ll be the friendly and professional first point of contact for our clients and guide them through the automotive repair process with clarity and care.

Why Join Us?

AtLift Auto Group, we value our team members and offer a supportive work environment that fosters growth and development. You’ll be joining a company that prioritizes people and provides the tools and training you need to succeed.

Requirements

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Class 5 drivers license is mandatory.

Reporting to our highly experienced Location Manager, your duties will include:

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including preparing final invoicing and paperwork required for customer to pick up their vehicle.
• Obtaining customer signatures and deductible payments on final paperwork
• Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.
• Possess a professional and positive attitude with well-developed problem-solving skills.