Client Relations Coordinator

Automatic Data Processing, Inc.; Innisfail; On-site; CAD 36,000 - 44,000; Full time

Job summary

Lift Auto Group in Innisfail, AB, is seeking a Client Relations Coordinator to be the friendly first contact for customers and guide them through the automotive repair process with clarity and care. You will manage customer files, prepare final invoicing, obtain signatures, and liaise with insurance companies.

Prior administrative experience and strong communication are essential in this fast-paced shop environment.

Qualifications

• Previous administrative experience required.
• Strong customer service and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Valid Class 5 driver's license mandatory.

Responsibilities

• Greet customers and make them feel welcome in the shop.
• Prepare and manage customer files, including final invoicing and pickup paperwork.
• Obtain customer signatures and deductible payments on final paperwork.
• Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.

Skills

Customer service

Administrative experience

Attention to detail

Multitasking

Driver's license

Tools

MS Office

Job description

AB - OVERHEAD WAGES EXPENSE Full Time Other Innisfail, AB, CA

Salary: CA$40,000.00 Annually

CSN Innisfailis looking for a well-rounded Client Relations Coordinator to join our repair team. You’ll be the friendly and professional first point of contact for our clients and guide them through the automotive repair process with clarity and care.

Why Join Us?

AtLift Auto Group, we value our team members and offer a supportive work environment that fosters growth and development. You’ll be joining a company that prioritizes people and provides the tools and training you need to succeed.

Requirements

• Previous administrative experience required.
• Strong customer service, computer skills and attention to detail.
• Ability to manage multiple tasks in a fast paced work environment.
• Valid Class 5 drivers license is mandatory.

Reporting to our highly experienced Location Manager, your duties will include:

• Greet and make customers feel welcome from the moment they enter the shop.
• Prepare and manage customer files, including preparing final invoicing and paperwork required for customer to pick up their vehicle.
• Obtaining customer signatures and deductible payments on final paperwork
• Close customer files with the relevant insurance company and communicate with insurance companies where necessary.
• Demonstrate superior communication skills, both in person and over the phone.
• Possess a professional and positive attitude with well-developed problem-solving skills.