Client Partner, Psychological Health & Safety

Fraser Health Authority; Surrey; Hybrid; CAD 132,752,000 - 190,831,000; Full time

Job summary

Fraser Health is seeking a collaborative and systems-oriented Psychological Health & Safety Client Partner to pioneer PHS programming across British Columbia’s health system. This hybrid role blends internal consulting with provincial program development, implementation, and knowledge mobilization to translate evidence into practical tools and learning resources.

The successful candidate will facilitate cross-organizational initiatives and build trusted relationships with health authorities to

Qualifications

• Master's Degree required or equivalent
• Five years' experience in psychological health and safety or related fields
• Experience in healthcare settings preferred
• Competency in change leadership and adult learning strategies

Responsibilities

• Design and evaluate PHS management systems to address psychosocial factors impacting workforce mental health.
• Lead strategic initiatives to support staff well-being and total health.
• Develop innovative models for PHS service delivery to staff and medical staff.
• Collaborate with leaders to drive change processes and coaching across teams.
• Coordinate cross‑functional projects and ensure timely, on-budget delivery.

Skills

Leadership

Facilitation

Change management

Coaching

Project management

Stakeholder engagement

Communication

Cultural safety

Trauma-informed approaches

Health system knowledge

Education

Master's Degree in Psychology / Organizational Development / Leadership

Job description

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour

Job Summary

Fraser Health is seeking a collaborative and systems-oriented Psychological Health & Safety Client Partner to help pioneer the future of psychological health and safety programming across British Columbia’s health system. This unique hybrid role combines internal PHS consultation/education with provincial program and process development, implementation, and knowledge mobilization. The successful candidate will translate evidence, standards, and diverse partner perspectives into practical frameworks, tools, learning resources, and implementation supports. They will facilitate complex cross-organizational initiatives, build trusted relationships with health authorities and provincial partners, and advance work related to psychosocial hazard assessment, management, leadership capability, worker engagement, measurement, and system readiness. We are looking for a strategic thinker and skilled facilitator who can navigate ambiguity, create alignment, and move ideas into action while applying culturally safe, equitable, accessible, and trauma- and violence-informed approaches. Health care experience and a strong innovative experiences in psychological health and safety, organizational development, change leadership, and/or program implementation are highly valued.

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Acts as an internal consulting resource for health & safety processes, strategies, decision-making and projects that are directed at fostering a culture of psychological health and safety (PHS) in the workplace. Responsible for supporting the development and implementation of strategic and operational initiatives designed to strengthen health, resilience, and well-being at individual, team, leader and organizational levels. Provides consulting services to support the goals and objectives of senior leadership with interventions such as change initiatives, strategy planning facilitation, process re-design, team building, education and training, consulting and coaching, culture and respectful workplace development issues. Provides support to the organization and specific functional areas in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness. This work is framed within Fraser Health commitments to Indigenous cultural safety, anti-racism, and equity, diversity, and inclusion.

Responsibilities

1. Design, develop, implement, and evaluate new and existing PHS management systems to assess and address key psychosocial factors impacting workforce mental health.
2. Provides leadership in the development and implementation of strategic and operational initiatives designed to support staff and medical staff in nurturing their self-care, well-being, and total health.
3. Designs, develops, and recommends new and innovative models for PHS service delivery to meet the needs of staff and medical staff.
4. Analyzes existing systems and processes and makes recommendations to optimize assessing and addressing key psychosocial factors impacting workforce PHS.
5. Partners with senior leaders and teams in designing and implementing change processes that engage stakeholders appropriately from initiation to integration of the change.
6. Provides client services and programs in a way that increases leaders' capacity for coaching, process design, facilitation, and team development within their own teams by training and supporting leaders in how to host psychologically informed conversations.
7. Delivers best in practice resilience training for staff, medical staff, teams, and leaders by leading the development, implementation and maintenance of competency-based learning programs and continuing education of staff, integrating these with practice standards.
8. Facilitates team development, and changes in group norms, values, and culture; identifies and uses instruments and surveys to analyze individual and group behavior; partners with clients in identifying possibilities for improvement; provides coaching supports to leaders towards increasing success in change integrations.
9. Collaborates as directed with key provincial and regional committees.
10. Meets with stakeholders to facilitate consensus, consultation, and the sharing of information; liaises with consultants, vendors, other health care entities and external agencies.
11. Keeps current on the interpretation and application of National Standard of Canada for Psychological Health and Safety in the Workplace (the Standard), relevant articles standards, practices, and protocols.
12. Collaborates with colleagues at other health authorities to support implementation of provincial PHS programs.
13. Represents the PHS department on selected internal and external technical committees as required and provides status reports to leadership.
14. Coordinates and leads project teams for the development of new training, processes, and tools to enhance PHS services delivery. Ensures project deliverables are completed on time and on budget, as identified in the project plan.
15. Provides leadership to external vendors or project team members as required.
16. Remains current in the practice of organization development and leadership development by ongoing professional development; researches and implements cutting edge best practice in alignment with probable future needs in the organization.
17. Evaluates PHS services ensuring interventions meet client satisfaction.
18. Other relevant duties and responsibilities as required.

Qualifications

Education and Experience

Master's Degree in Psychology, Organization Development, Leadership, Adult Education, Behavioral Science, or other equivalent education and training.

Five years' recent related experience in psychological health and safety, organization development and/or leadership development in an intermediate to large size organization. Preference will be given to candidates with work experience in healthcare settings.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated knowledge of psychosocial factors impacting personal well-being and organizational health
• Demonstrated knowledge of organization development theory and applications.
• Demonstrated group facilitation skills in an organization development role.
• Demonstrated knowledge of leadership and team development
• Demonstrated knowledge of adult learning strategies and methodologies
• Demonstrated ability to initiate, lead, analyze, organize, problem solve and prioritize.
• Demonstrated expertise in conflict management.
• Demonstrated expertise in project management, particularly of change initiatives.
• Working knowledge of applicable regulations, legislation, policies and procedures.
• Knowledge and understanding of computer technology, especially the fundamentals of word processing, spreadsheets, graphics, data base and CD ROM.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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