Client Partner, Human Resources

Fraser Health; Surrey; On-site; CAD 63,000 - 91,000; Full time

Job summary

Fraser Health in Surrey, BC seeks a Client Partner, Human Resources for its Central City office. The role focuses on HR consultation, labour relations, and aligning HR practices with union agreements to support managers and staff.

You will work with managers to meet strategic HR goals, interpret collective agreements, and guide performance management and disciplinary processes. A BC driver's license is beneficial and knowledge of healthcare labour law is valued.

Qualifications

• University degree in a field related to Human Resource Management.
• Five years' recent, related experience in human resources in a unionized environment.
• An equivalent combination of education, training and experience.

Responsibilities

• Consults with managers and clients on operational HR issues to meet strategic goals.
• Advises on performance management, discipline, leave management, selection and redesign.
• Interprets and applies collective agreements, local agreements, legislation and policies.
• Supports payroll, information management and people services information centre.
• Investigates labour-relations issues and implements policies and programs.
• Gives guidance on grievance and dispute resolution including meetings with unions.
• Promotes constructive union–management relations through problem-solving.
• Keeps current on health-care labour legislation and relevant agreements.

Skills

HR consulting

Labour relations

Performance management

Employee relations

Education

University Degree in Human Resource Management

Job description

Salary The salary range for this position is CAD $46.37 - $66.66 / hour

We have an exciting Full-Time opportunity for a Client Partner, Human Resources to join our team at the Human Resource Consulting Services at our Central City office located in Surrey, BC.

Duties and Responsibilities

• Consults with managers, directors and other clients on operational issues and assists them to meet strategic goals and effective operation of their human resources.
• Consults on performance management, discipline, leave management, selection, organizational redesign, employee interaction and other human resource matters.
• Liaises with other functions within Human Resources and the organization as required to complete the consultation.
• Provides advice and guidance to managers, employees and others regarding the interpretation and administration of various collective agreements, local agreements, legislation and policies to ensure consistent application of these agreements and directives.
• Provides interpretations and assistance to other support services such as payroll, information management and people services information centre.
• Investigates labour relations issues and complaints; researches appropriate jurisprudence and industry practices; develops, recommends and implements contract interpretations, policies, procedures and programs to create and improve consistent labour relations practice within the organization.
• Provides advice to managers and other clients respecting grievance and other dispute resolution process management including guidance on fact finding, drafting appropriate correspondence, strategizing employer position, preparing for and conducting meetings with employees, union representatives and legal counsel and preparing for cases proceeding to third party hearing.
• Promotes constructive union-management relations through respectful communication and interest-based problem-solving.
• Liaises with Local Union executive and Head Office representatives to resolve problems, consult on issues and provide/exchange information on labour relations issues affecting employees in the workplace, such as organizational changes, staff layoffs, displacements and technological changes.
• Identifies management education needs regarding human resource issues; assists with developing and presenting appropriate related educational programs.

Education and Experience

• University Degree in a field related to Human Resource Management.
• Five (5) years' recent, related experience in human resources in a unionized environment.
• An equivalent combination of education, training and experience.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Provides human resource consultation, advice and support to assigned departments in Fraser Health; promotes and fosters a consultative and problem solving labour relations approach towards management, employees and unions by providing consistent application and advice on collective agreements, legislation and policies and procedures; maintains current knowledge on relevant legislation, health care collective agreements and human resource practices to ensure that Fraser Health human resource programs are current and within legislative and/or collective agreement requirements.

Responsibilities

1. Consults with managers, directors and other clients on operational issues and assists them to meet strategic goals and effective operation of their human resources. Consults on performance management, discipline, leave management, selection, organizational redesign, employee interaction and other human resource matters. Liaises with other functions within Human Resources and the organization as required to complete the consultation.
2. Provides advice and guidance to managers, employees and others regarding the interpretation and administration of various collective agreements, local agreements, legislation and policies to ensure consistent application of these agreements and directives. Provides interpretations and assistance to other support services such as payroll, information management and people services information centre.
3. Investigates labour relations issues and complaints; researches appropriate jurisprudence and industry practices; develops, recommends and implements contract interpretations, policies, procedures and programs to create and improve consistent labour relations practice within the organization.
4. Provides advice to managers and other clients respecting grievance and other dispute resolution process management including guidance on fact finding, drafting appropriate correspondence, strategizing employer position, preparing for and conducting meetings with employees, union representatives and legal counsel and preparing for cases proceeding to third party hearing.
5. Promotes constructive union-management relations through respectful communication and interest-based problem-solving. Liaises with Local Union executive and Head Office representatives to resolve problems, consult on issues and provide/exchange information on labour relations issues affecting employees in the workplace, such as organizational changes, staff layoffs, displacements and technological changes.
6. Identifies management education needs regarding human resource issues; assists with developing and presenting appropriate related educational programs.
7. Maintains records such as a grievance tracking data base and statistics on labour relations activities; reviews and analyses data and reports concerns and recommendations toLeaders and Human Resource staff.
8. Remains current in human rights, employment and other related legislation; health care collective agreements and human resource practices to ensure that Fraser Health human resource employment programs are current and within legislative and/or collective agreement requirements.
9. Participates on industry committees to maintain knowledge of current and future trends and changes in labour relations; communicates this information to identify processes and interpretations requiring reconsideration or review.
10. Participates in contingency plans as required for legal/illegal work stoppages and conducts essential service planning for assigned departments.

Qualifications

Education and Experience

University Degree in a field related to Human Resource Management, plus five (5) years' recent, related experience in human resources in a unionized environment, or an equivalent combination of education and experience that is acceptable to the Health Authority.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated ability to deal effectively with others in a highly sensitive labour climate;
• Demonstrated ability to handle change effectively and model effective behaviours for others;
• Demonstrated ability to operate related equipment including computers and appropriate software programs;
• Physical ability to perform the duties of the position.
• Valid B.C. Driver's License and use of a personal vehicle.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.