Coordinator, Quality Improvement & Analytics

Fraser Health; Surrey; Hybrid; CAD 54,000 - 77,000; Full time

Job summary

Fraser Health is seeking a Full Time Quality Improvement and Analytics Coordinator to drive regional mobility, optimize multi-million dollar infrastructure, and pioneer sustainable transit solutions across British Columbia's premier healthcare networks.

Use your education and business acumen in this vital operational role, championing the day-to-day management of the Lower Mainland's consolidated parking portfolio, vendor contracts, and capital budgets.

Qualifications

• Bachelor degree in Criminology, Criminal Justice, Information Technology, or related field, with 5–7 years' related experience in security or crime incident reporting systems and/or business analytics.
• CHPA designation would be an asset.
• Strong data analytics and reporting capabilities.

Responsibilities

• Leads and coordinates collection, measurement and reporting of key performance indicators for IPS business streams.
• Leads and coordinates quality assurance audits by reviewing audits for completeness and integrity of security reports.
• Develops consolidated reports and dashboards (e.g. SSRS, SQL) integrating information from IPS systems.
• Oversees security incident reporting and data analytics systems and coordinates improvements to reporting processes.

Skills

Decision support

Data analytics

LEAN

Stakeholder mgmt

Leadership

Problem solving

Education

Bachelor degree in Criminology, Criminal Justice, Information Technology, or related field

Tools

SSRS

SQL

Job description

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour

Job Summary

Fraser Health is seeking a Full Time Quality Improvement and Analytics Coordinator to drive regional mobility, optimize multi-million dollar infrastructure, and pioneer sustainable transit solutions across British Columbia's premier healthcare networks. Use your education and business acumen in this vital operational role. Champion the day-to-day management of the Lower Mainland's consolidated parking portfolio, direct vendor contracts, optimize capital budgets, and lead facility design from blueprint to commissioning.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Coordinator, Quality Improvement & Analytics, coordinates security incident reporting systems and data analytics programs for the Fraser Health Authority, Vancouver Coastal Health Authority, Provincial Health Services Authority and Providence Health Care (collectively, the "Organizations"). The Coordinator is responsible for the development, administration and management of the Business Intelligence tools and dashboards, IPS data warehouse and security incident reporting systems administration. Lead the design of methods and of tools in order to achieve consistent and reliable data collection. Responsible for the design and development of IPS data analytics reports for internal and external stakeholders. Leads the data quality control program, including the development of processes, end user education, and automated audits. Provides evidence to IPS senior leadership in support of both capital and operational budget requests. Leads the development and management of quality improvement and program evaluation initiatives within IPS.

Responsibilities

1. Leads and coordinates the collection, measurement and reporting of key performance indicators for the different IPS business streams. Collaborates with the IPS business streams to assess, plan and prepare statistical analysis for business cases and/or corporate service briefing notes. Coordinates and leads the development of site security statistical reports on quarterly bases, or as required, for dissemination to internal stakeholders.
2. Leads and coordinates quality assurance audits by reviewing audits for completeness, accuracy and integrity of security reports and aggregate data. Conducts regular audits to monitor business and operational processes and contract performance of contracted security provider. Analyses, compiles and reports on findings to IPS leadership teams, as required.
3. Responsible for providing data and security resourcing model design input for major projects across the Organizations.
4. Develops consolidated reports and dashboards (e.g. SSRS, SQL, etc.) that integrate information from a variety of Integrated Protection Services information systems. Summarizes information, provides trend analysis and prepares reports on summary of findings for various levels of stakeholder groups.
5. Leads and oversees the security incident reporting and data analytics systems. Ensures efficient and effective reporting of security data. Ensures the systems and reporting are in alignment with business processes.
6. Administers and manages the Business Intelligence tools and dashboards, IPS data warehouse, and security incident reporting systems by developing and designing methods and tools for consistent and reliable data collection. Manages the resources required to maintain those systems.
7. Reviews, develops and monitors contract and IPS operational staff training initiatives and curriculum for incident documentation. Actively monitors and evaluates staff performance to ensure adherence of data collection protocols. Recommends and implements appropriate staff training and/or orientation to ensure staff are knowledgeable and up to date with current IPS incident reporting process and procedures.
8. Provides expertise and advice in investigations involving staff related to matters of security or information technology. Plays a lead role in the application of security technology that may be required for sensitive investigations, including those with potential for employee disciplinary outcomes. Supports the development of action plans regarding issues including the investigation and determination of appropriate actions for the Organizations.
9. Participates in various meetings, committees and task forces to provide expertise and guidance on the reporting of violence prevention categories and other performance reporting related matters.
10. Leads and coordinates improvements to performance reporting through report automation, introduction of new tools and process improvement.
11. Leads and coordinates the implementation of quality improvement initiatives, including process mapping, review and testing of any system and application functionalities.
12. Collaborates with business units in identifying reporting needs, analyzing current procedures, reducing redundancies and ensuring reporting processes support business objectives. Develop statistical reports for various internal and designated external stakeholders to provide performance indicator data and related metrics for review and analysis.
13. Identifies and evaluates new initiatives, developments and trends in security and emergency management reporting through literature review, contact with peers at other organizations, industry advisory groups, professional associations and attendance at seminars, workshops and education programs. Communicates information and makes recommendations to appropriate IPS management designate. Facilitates the implementation of approved initiatives. Monitors initiatives and recommends and/or takes remedial action as directed.
14. Responsible for obtaining system and network accounts, and user access permissions for IPS systems.
15. Provides after hours on-call Manager function for IPS for the Organizations, as assigned.

Qualifications

Education and Experience

Bachelor degree in Criminology, Criminal Justice, Information Technology, or a related field, supplemented with five (5) to seven (7) years' recent related experience in security or crime incident reporting systems and/or business analytics, including experience with Healthcare Security Operations, in a large complex organization; or an equivalent combination of education, training and experience.

Designation as a Certified Health Care Protection Administrator (CHPA) would be an asset.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Working knowledge of decision support solutions, information management, business processes, technologies and applications.
• Ability to lead, plan, manage, organize, and problem solve.
• Demonstrated ability to deal with others effectively.
• Demonstrated ability to function effectively in a highly dynamic environment with changing priorities.
• Working knowledge of LEAN and/or other related quality principles and their applications.
• Ability to prioritize workload and meet deadlines.
• Ability to develop and maintain effective working relationships with internal and external stakeholders.
• Ability to work effectively both independently and as a member part of a team.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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