Client Operations Specialist

Socket.dev; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Leads.io is seeking a Client Operations Specialist to own the end-to-end rollout and QA of direct client campaigns. You will manage pre-launch prep, live campaign execution, and post-campaign checks to ensure accuracy and high standards.

Responsibilities include building client relationships, aligning systems for new campaigns, invoicing details, and coordinating with internal teams to deliver profitable campaigns. The role requires attention to detail, project management, and customer service.

Qualifications

• Experience in client operations or campaign management.
• Ability to coordinate across teams and timelines.
• Strong communication and problem-solving skills.

Responsibilities

• Own end-to-end rollout and QA of client campaigns.
• Input data and align systems for new campaigns.
• Maintain client invoicing details and relationships.
• Coordinate between client requests and internal teams.
• Oversee campaign operations to ensure timely, efficient delivery.
• Prepare post-campaign reports for business development and marketing.

Skills

Client relationship

Project management

Attention to detail

Time management

Customer service

Data interpretation

Job description

We’re looking for a Client Operations Specialist to own the end-to-end rollout and quality assurance of our direct client campaigns at Leads.io.

From pre-launch preparation to live campaign management and post-campaign checks, you’ll ensure everything runs smoothly, accurately and to the highest standard.

Core responsibilities:

• Building the client relationship during setting up new campaigns and ongoing campaigns.
• Responsible for data input and aligning all the necessary systems in setting-up a new campaign.
• Making sure to administrate all important details about the clients (i.e. invoicing).
• Aligning client request to internal team as well as providing answers to both sides that are important to run a successful campaign.
• Overlooking the big picture of running campaigns and managing it in a way that is timely, efficient and profitable for the company.
• Responsible for arranging the post-campaign reporting for our Business Developers and
• Marketing teams and also help provide the client with important insights/learnings for future campaigns.

Role Specific Competencies:

• You enjoy working with clients
• Project management
• Attention to Detail
• Customer Service
• Technically savvy
• Time Management

One of Leads.io's cultural values is Thrive as a team, and with this in mind, we are committed to building teams that are as diverse as our clients in an inclusive way. Leads.io is looking for the best and most motivated talent and welcomes all applicants. Applicants are assessed fairly and impartially, regardless of race, gender, skin color, religion, national origin, age, disability, genetic information, or any other legally protected status.

What do you get?

• 20 vacation days per year
• Hybrid working
• The opportunity to develop new technical skills by working with channels such as Meta
• Working in an open culture with plenty of room for personal initiative and growth
• Knowledge-sharing sessions organized several times a year by internal and external experts
• Amazing Friday Lunches
• MacBook Pro, Logitech MX, or Apple Magic Mouse/Keyboard
• The opportunity to work fully remotely from your dream location for up to one month per year

Excited? Wait until you see our cultural values!

Trust – Trusting each other brings out the best in us. Trust helps us build long-lasting relationships.

Own it – Own it means taking pride in your work and in yourself. We are committed to Leads.io and continuously take initiative to improve our company.

Grow smart – Our vision is to be the world leader in lead generation. We are committed to continuously growing our business while growing as individuals.

Thrive as a team – We believe achieving excellent results is easier and more enjoyable when we work together. Together, we always strive to become #1.

Does this sound like your next challenge?