Client Onboarding & Inside Sales Pro

Mantoria-Inc.; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Group Insurance

Group RRSP

Job summary

Mantoria-Inc. is seeking an Inside Sales & Client Onboarding Specialist in Mississauga to manage the full lifecycle of client relationships, from first contact to onboarding success.

You will balance warehousing sales with ensuring new clients start confidently and feel supported throughout onboarding. The role requires 3+ years in inside sales or onboarding, CRM experience (HubSpot preferred), strong communication, and the ability to work independently while coordinating with operations.

Qualifications

• 3+ years of experience in inside sales, account management, customer onboarding, or a related client-facing role.
• Experience in warehousing, logistics, 3PL, or supply chain is a plus.
• Strong communication and relationship-building skills.
• Willingness to travel periodically to industry events and conferences.

Responsibilities

• Respond promptly and professionally to inbound sales leads and inquiries.
• Prepare accurate, competitive warehousing quotes based on client requirements.
• Follow up consistently with prospects to move opportunities through the sales pipeline.
• Re-engage and nurture older or dormant leads to uncover new opportunities.
• Maintain accurate and up-to-date records in the CRM (leads, quotes, follow-ups, status).
• Attend industry events and conferences to build the company's network and generate new business opportunities.
• Help implement a final mile delivery strategy in collaboration with operations and leadership.
• Serve as the primary point of contact for new clients during onboarding.
• Create and maintain SOPs for new clients.
• Work cross-functionally with warehousing/operations teams to ensure smooth setup and implementation.
• Develop and maintain onboarding guidelines to standardize the process.
• Assist in identifying and escalating client issues to the appropriate internal team.

Skills

Inside sales

Account management

Client onboarding

CRM experience

Tools

HubSpot CRM

Job description

Mantoria-Inc. is seeking an Inside Sales & Client Onboarding Specialist in Mississauga to manage the full lifecycle of client relationships, from first contact to onboarding success.

You will balance warehousing sales with ensuring new clients start confidently and feel supported throughout onboarding. The role requires 3+ years in inside sales or onboarding, CRM experience (HubSpot preferred), strong communication, and the ability to work independently while coordinating with operations.