Client Development Coordinator

Torys LLP; Toronto; Hybrid; CAD 62,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

In-office 3 days/week

Job summary

Torys LLP in Toronto, Ontario, is seeking a Client Development Coordinator to support client and business development initiatives, coordinate logistics, track actions, and prepare research and reporting.

You will assist with client feedback, events planning, CRM rollout, and keep internal databases up to date while collaborating with partners and practice groups. Strong MS Office skills and 2–3 years’ experience are preferred.

Qualifications

• Post-secondary degree in business or marketing or equivalent.
• 2–3 years of related experience, preferably in a law firm or professional services.
• Proficient in MS Office product suite.

Responsibilities

• Coordinate and support client development initiatives across the firm.
• Track actions, prepare research and reporting for stakeholders.
• Support events planning and client outreach activities.
• Maintain internal databases and prepare trackers and contact lists.
• Assist with CRM rollout and cross-team coordination.

Skills

Client relationship management

Education

Post-secondary degree in business/marketing

Tools

MS Office

Job description

Position Overview

The Client Development Coordinator is responsible for coordinating and providing project support on various client and business development initiatives and objectives, including targeting new client opportunities and strengthening existing client relationships. The role is also responsible for coordinating logistics, tracking activities and action items, preparing research and reporting, and supporting timely follow-up.

Key Accountabilities

• Reporting to the Director, Client Development and working closely with the Client Development Specialists, the Client Development Coordinator will work with key internal stakeholders, including the firm’s Managing Partner and Chief Strategy & Growth Officer (CGSO) to: Assist with the execution of the Client Feedback Program, including tracking notes of discussions and action items, and conducting follow-ups as needed, as well as ensuring there is a regular pipeline of client touchpoints, including feedback sessions.
• Conduct research and compile information to support client development initiatives and event logistics. Gather and organize information on the firm’s top clients to deliver a cohesive summary to relevant stakeholders, including the latest financial data, pitches, top matters, relevant news items, public annual meetings, and more with respect to each client.
• In collaboration with the Events team and Marketing Technology team, support the planning and execution of custom events with a goal to reinforce client relationships, reflect the firm’s breadth of expertise, and increase lawyer engagement. This includes high-profile, exclusive networking events and socials i.e. General Counsel dinners and the annual IBA conference, as well as practice-focused, alumni and other networking events and socials.
• Support the roll-out of the Client Relationship Management Program and practice group meetings, as applicable, including setting up touchpoints with team members, taking minutes, collecting and managing action items, and facilitating follow-ups that may be required.
• Contribute observations and ideas to support client development initiatives, including improvement of coordination, tracking, reporting and follow-up.
• Coordinate and support on all aspects of the Client Referral Program, in support of the Director, Client Development and CSGO.
• Organize and keep current internal databases to track BD and client development activities and prepare reports, including trackers, contact lists, event records, client team lists and action items.
• Support other client and business development efforts, as required, including marketing materials.

Attributes & Experience

Qualifications

• Post-secondary degree in a business or marketing related program, or equivalent experience to successfully complete the essential requirements of the role.
• 2-3 years of previous related experience, preferably within a law firm or professional services firm.
• Proficient in MS Office product suite.

Core Competencies

• Strong client service orientation combined with the ability to manage multiple client needs at the same time.
• Strong organisational and time management skills to effectively prioritise and meet deadlines in a high-pressure environment.
• Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organisation with tact and diplomacy.
• Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
• Proven ability to establish and build trust-based working relationships with stakeholders.
• Sound judgement including the ability to deal with confidential information with utmost discretion.
• Continuous learner with a curious and growth-oriented mindset and a positive team spirit.
• Ability to be resourceful and independently identify and source out missing information.
• Strong attention to detail and problem-solving skills.
• Determined with a can-do, hands-on approach; driven by delivery and end-results.
• Flexibility to work overtime when required.

Additional information

Hybrid

This position is part of our hybrid work model with 3 days in the office per week. As part of our onboarding, new hires are required to be in the office more often for the first few months of employment to ensure they receive the requisite cross training.

This job posting is for an existing vacancy.

Salary will be determined based on the candidate’s skills, experience, and qualifications.

We are committed to leveraging innovative tools to enhance our recruitment process. As part of this, we use AI-powered tools to assist in the initial stages of candidate shortlisting and screening. These tools help us evaluate applications more efficiently and consistently by focusing on qualifications, experience, and skills relevant to our roles. Although we use this technology, all applications are reviewed, and decisions made by our Human Resources team to ensure fairness and alignment with our firm policies. If you have any questions or concerns about this process, feel reach out to us at [e-mail].

At Torys, we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experience and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require immediate accommodation at any time during the recruitment process, please contact Jenny Tavares, Director, Human Resources at [e-mail].

All offers of employment are subject to background checks. This process includes criminal record checks, social media checks, and employment and educational background checks.

Posted Min Pay Rate

CAD $62,000.00/Yr.

Posted Max Pay Rate

CAD $72,000.00/Yr.