Client Implementation Coordinator

Forge Performance Group; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Calgary is looking for a Client Implementation Coordinator to drive successful implementation projects and ensure client satisfaction. The ideal candidate will possess strong organizational and problem-solving skills and be proficient in Microsoft Office. Join a mission-driven team dedicated to making a difference in client experiences.

Qualifications

• Project management experience preferred.
• Comfortable with web applications.
• Additional language skills are an asset.

Responsibilities

• Initiate and manage multiple deployment projects through completion.
• Design customer accounts for optimal use and transparency.
• Host in-person and web-based training sessions for users.

Skills

Communication

Problem-solving

Time management

Organizational skills

Multitasking

Attention to detail

Adaptability

Customer service

Tools

Microsoft Office

PowerPoint

Outlook

Word

Excel

Job description

Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB.We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of one of our clients.

Our client's team is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, they drive innovation, practice resiliency, demonstrate leadership, go the extra mile for their customers, and empower their people to be their best.

Overview:

The Client Implementation team is actively seeking a skilled and dedicated Client Implementation professional to become a member of their dynamic team. As a Client Implementation Coordinator, you will play a crucial role in driving successful implementation projects and ensuring client satisfaction.

If you thrive in a fast-paced environment, possess exceptional problem-solving skills, and have a passion for delivering outstanding client experiences, we would love to hear from you.

Requirements:

• Ability to communicate clearly and effectively in all situations.
• Project management experience preferred.
• Excellent time management and organizational skills, with the ability to multitask up to 40 clients/projects and shift priorities in a dynamic working environment.
• Comfortable with web applications, with the ability to learn the product line quickly.
• Must be detailed-oriented and accurate in all work activities.
• Proficient in Microsoft Office, PowerPoint, Outlook, Word and Excel.
• Additional language skills are an asset.
• 20-30% of travel required. (Local and International).
• Class 5 Driver’s License.

Responsibilities:

• Initiate and manage multiple deployment projects through completion in a timely manner.
• Manage multiple deployment projects at a time with a broad variety of size and complexity.
• Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks.
• Design customer accounts to reflect the clients needs and for optimal use, growth and transparency.
• Hosting in person and web-based training sessions and meetings to end users and executives.
• To become and remain knowledgeable of the company’s offerings, products and best implementation practices and be able to provide expert advice to clients.
• Ability to challenge, recommend and redirect teams as well as client expectations, as necessary, for successful program and project delivery.
• Actively look for ways to improve process efficiencies and effectiveness.
• Support field trials and the roll-out of new products/features and assist other teams with customer communications when required.
• Communicate key learnings, relevant client information, and requests to the appropriate internal teams.
• Support internal teams when working with clients by speaking languages of fluency.

Our client is powered by the diversity of their talented employees. They are an equal opportunity employer and consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. They enthusiastically encourage all individuals to apply for positions that fit their passions.