Client-Focused Receptionist for Legal Office

BC Legal Management Association; North Vancouver; On-site; CAD 50,000 - 53,000; Full time

Job summary

Ratcliff LLP in North Vancouver is seeking a receptionist to be the first point of contact for clients. This full-time, in-office role supports Office Services, Facilities & Hospitality and interacts with lawyers and staff daily.

The ideal candidate will have strong communication, a professional demeanor, and a passion for exceptional client service, with responsibilities spanning calls, guest reception, mail handling, calendar support, and event coordination.

Qualifications

• One year of reception or administrative experience, preferably in a professional office.
• A pleasant manner with excellent communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Professional attire and demeanor with the ability to stay calm under pressure.
• Team player who can juggle competing demands in a detail-oriented environment.
• Must be computer literate and have experience with MS Office.
• Previous work experience in a law firm is an asset.

Responsibilities

• Receiving incoming calls on a multi-line phone system.
• Welcoming clients to the office and escorting them to meeting rooms; offering coffee or water.
• Processing client credit card payments.
• Fielding calls to determine who can best assist.
• Receiving and handling mail, faxes, deliveries and couriers.
• Booking boardsrooms and assisting with firm events and functions.
• Performing housekeeping of reception area, boardrooms and kitchens.
• Assisting with lawyers' calendars.
• Coordinating parking for guests, clients and lawyers.
• Maintaining internal staff listings and liaising with building maintenance.
• Posting mailing costs and assisting with mail-outs and document scanning.
• Performing miscellaneous tasks as assigned by COO and HR Manager.

Skills

Reception experience

Communication skills

Discretion

Professional demeanor

Team player

Tools

MS Office

Job description

Ratcliff LLP in North Vancouver is seeking a receptionist to be the first point of contact for clients. This full-time, in-office role supports Office Services, Facilities & Hospitality and interacts with lawyers and staff daily.

The ideal candidate will have strong communication, a professional demeanor, and a passion for exceptional client service, with responsibilities spanning calls, guest reception, mail handling, calendar support, and event coordination.