Client Intake & Front Desk Coordinator

BC Legal Management Association; Vancouver; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Crossroads Law is seeking a Reception & Client Intake Coordinator to join our collaborative team in our Vancouver office. The role requires delivering exceptional client service, greeting visitors, triaging calls, and supporting intake with consultations and conflict checks.

The ideal candidate has 3 years' experience in a law firm reception or intake role, strong communication, and excellent organizational skills. This is a full-time, in-office position with Monday–Friday 8:30 a.m.

Qualifications

• 3 years' experience as a receptionist, intake coordinator, or administrator at a law firm.
• Exceptional written and verbal communication skills.
• Highly developed interpersonal skills and ability to work collaboratively in a team environment.
• Strong organizational skills with high attention to detail and follow-through.
• Proficient in MS Word, Excel, Outlook, Adobe, MS Teams.

Responsibilities

• Provide exceptional customer service to potential and active clients.
• Welcome clients, vendors, couriers, and other visitors in a professional and courteous manner.
• Respond to and triage all incoming calls for the office and provide backup phone support to the counterpart in the other province.
• Monitor and respond to incoming reception emails, triaging inquiries promptly.
• Support client intake by communicating with prospective clients, booking consultations, and coordinating with lawyers and staff.
• Maintain general correspondence via telephone and email inquiries.
• Draft and format documents and correspondence related to reception and client intake.
• Maintain accurate records and electronic files for lawyers and clients.
• Update intake questionnaires and scheduling forms in cloud-based systems; manage calendar availability.
• Coordinate with couriers for document delivery and pickup; provide backup support as needed.

Skills

Reception experience

Intake coordination

Administrative skills

Attention to detail

Tools

MS Word

Excel

Outlook

Adobe

MS Teams

Job description

Crossroads Law is seeking a Reception & Client Intake Coordinator to join our collaborative team in our Vancouver office. The role requires delivering exceptional client service, greeting visitors, triaging calls, and supporting intake with consultations and conflict checks.

The ideal candidate has 3 years' experience in a law firm reception or intake role, strong communication, and excellent organizational skills. This is a full-time, in-office position with Monday–Friday 8:30 a.m.