Receptionist

RLB LLP; Kitchener; On-site; CAD 42,000 - 50,000; Full time

Job summary

RLB LLP in Kitchener-Waterloo is seeking a professional Receptionist to create positive first impressions and keep the office running smoothly. The role emphasizes strong interpersonal and customer service skills, with proficiency in Microsoft Office and the ability to multitask in a fast-paced professional setting.

The position is based at 319 Bridgeport Rd E Ste 2, Waterloo, ON, offers a salary range of $42,000–$50,000, and includes paid overtime during peak periods. This is a full-time role.

Qualifications

• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office (Outlook, Word & Excel).
• Ability to multi-task and adapt in a fast-paced environment.

Responsibilities

• Be the welcoming first impression: answer calls and greet clients warmly.
• Keep the mail moving: sort and manage all mail and faxes.
• Lend a hand with correspondence: assist with letters and emails.
• Keep documents in order: audits, reviews, publishing, and linking.
• Keep the team well-fed and caffeinated: organize meals, snacks, coffee for events.
• Be the behind-the-scenes host: coordinate group lunches and tidy up after meetings.
• Location: Based in Kitchener-Waterloo office at 319 Bridgeport Rd E Ste 2, Waterloo, ON.
• Hours: Full-time, with paid overtime during peak periods.

Skills

Interpersonal skills

Customer service

Adaptability

Multitasking

Learning quickly

Tools

Microsoft Office

Outlook

Excel

Word

Job description

• We invest time and effort into our team members for the hands-on learning experience required to become a successful professional.
• We offer a fun and rewarding work environment dedicated to ensuring that our team members get the knowledge, support, and expertise they need to thrive.

If this sounds good to you, read on!

About RLB

RLB’s mission is to become an advisory firm known for proactively empowering its people and clients while building stronger communities. We do this by investing in our people, providing an opportunity for outside of the box thinking, partnered with flexibility and support. We work flex hours and bank overtime. We offer competitive pay, a great team environment, paid personal time and Fridays off in the summer!

Timeline: We will continue to accept applications until we find the right candidate.

RLB LLP is an Equal Opportunity Employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation for testing, interview, or employment purposes.

The Opportunity

We are looking for a professional and experienced Receptionist to join our Kitchener office. This is an excellent opportunity for a person who is motivated by making an impact in their workplace and thrives on creating memorable first impressions.

About You

• Strong interpersonal and customer service skilled
• Previous reception experience, preferably in a professional services firm
• Ability to multi-task and re-prioritize like a pro
• High levels of accountability and ownership with little oversight
• Proficient with Microsoft Office (Outlook, Word & Excel)
• Always eager & quick to learn new technologies
• Not afraid of change and working in a fast-paced environment

About the Gig

As a key member of the team, you will be responsible for ensuring positive first impressions for our clients and contributing to the smooth operations of our reception area. Responsibilities will include, but are not limited to:

• Be the welcoming first impression: Answer incoming calls and greet clients warmly and professionally, making sure everyone gets connected to the right person quickly and feels well taken care of from the moment they reach out.
• Keep the mail moving: Sort and manage all incoming and outgoing mail and faxes, so nothing gets lost in the shuffle and everything lands where it needs to be.
• Lend a hand with correspondence: Pitch in on letters, emails, and other written communication as needed, helping the team stay on top of what goes out the door.
• Keep documents in order: Take care of document audits, reviews, publishing, and linking — because organized, accessible files keep everyone working smoothly.
• Keep the team well-fed & caffeinated : Take the lead on ordering and organizing meals, snacks, coffee, and all the little food-related details for tax season, meetings, pizza lunches, and team events.
• Be the behind-the-scenes host : Coordinate group lunches, keep the snack/coffee station stocked, and help tidy up afterward — because great meetings are even better with good food and a clean space!
• Special projects as assigned
• Location: This role is based out of our Kitchener-Waterloo office, located at 319 Bridgeport Rd E Ste 2, Waterloo, ON.
• Pay Range: $42,000 - $50,000
• Hours: Full-time, with paid overtime required during peak periods

Compensation within the advertised range is based on factors such as experience, qualifications, and professional designations. RLB LLPrecognizes that candidates may not fit precisely within a predefined range; therefore, final compensation will reflect the full breadth of skills, experience, and expertise the individual brings to the role.