Client-Focused Personal Banker

TD Bank Group

Belleville

On-site

CAD 44,000 - 59,000

Full time

8 days ago

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Job summary

TD Bank Group in Belleville, Ontario is seeking a Personal Banking Associate to guide customers to the right staff for banking solutions, including new accounts and investment advice. You will support daily transactions, promote digital banking, and contribute to a positive customer experience.

The role requires a High School diploma or 1+ years' experience, with proficiency in MS Office and a customer-centric approach.

Qualifications

High School diploma and/or 1+ years of relevant experience.
Post-Secondary or Undergraduate degree preferred.
Proficiency in MS Office, branch software and internet.

Responsibilities

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
Understand customer needs and guide customers to the right contact person for appropriate solutions.
Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
Support frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters to management.
Recommend improvements to work practices, branch operations and processes to enhance customer experience.
Participate in the timely and accurate completion of business processes and procedures.