Personal Banking Advisor

TD Bank Group; Eastern Ontario; On-site; CAD 31,000 - 41,000; Full time

Job summary

TD Bank Group in Prescott, Ontario is seeking a Personal Banking Associate to establish and maintain impactful relationships with customers, guiding them to the right staff for financial needs, new accounts, investments, and banking solutions.

You will engage customers in daily needs, educate on mobile/online banking, and support frontline staff with transactions, promoting a positive customer experience and adherence to TD policies.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Skills

Customer communication

MS Office proficiency

Education

High School diploma

IFC within 90 days

Post-secondary degree preferred

Tools

MS Office

Branch software

Job description

TD Bank Group in Prescott, Ontario is seeking a Personal Banking Associate to establish and maintain impactful relationships with customers, guiding them to the right staff for financial needs, new accounts, investments, and banking solutions.

You will engage customers in daily needs, educate on mobile/online banking, and support frontline staff with transactions, promoting a positive customer experience and adherence to TD policies.