Client Experience Specialist

Stord, Inc.; Delta; On-site; CAD 60,000 - 70,000; Full time

Job summary

Stord, Inc. in Delta, Canada is hiring a Customer Experience Associate to deliver timely, accurate support across multiple channels while following established processes. You will handle standard inquiries, document cases, and collaborate with internal teams to resolve issues.

The role sits onsite Monday through Friday, 8:30am–5:30pm, within a fast-paced environment. With 2 years in customer support or related field, you will develop foundational knowledge of systems and workflows, progress

Qualifications

• 2 years in customer support or related field.
• Experience in a fast-paced, client-facing, or supply chain environment preferred.
• Familiarity with CRM or ticketing systems.
• Comfortable working across multiple tools and systems.

Responsibilities

• Respond to client inquiries across multiple channels within established SLAs.
• Acknowledge and triage requests quickly to ensure timely engagement.
• Communicate clearly and professionally in all client interactions.
• Provide updates to clients through resolution.
• Manage assigned cases from intake through resolution using established processes.
• Document, categorize, and update cases in Salesforce or similar systems.
• Follow SOPs to resolve standard and well-defined client issues.
• Escalate more complex issues to senior team members when needed.
• Maintain accurate case documentation and attention to detail in communications and system updates.

Skills

Customer support

Client experience

CRM systems

Ticketing systems

Tools

CRM software

Ticketing platforms

Job description

Stord, Inc. in Delta, Canada is hiring a Customer Experience Associate to deliver timely, accurate support across multiple channels while following established processes. You will handle standard inquiries, document cases, and collaborate with internal teams to resolve issues.

The role sits onsite Monday through Friday, 8:30am–5:30pm, within a fast-paced environment. With 2 years in customer support or related field, you will develop foundational knowledge of systems and workflows, progress