Client Experience Specialist — Hybrid

Northbridge Financial Corporation; Mississauga; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible hybrid work model

Total Rewards program

Education assistance (CIP/FCIP/CRM)

Job summary

Federated Insurance is seeking a Federated Client Service Representative to manage client relationships and deliver exceptional service. You will support a network of sales agents, working in a fast-paced office with a versatile hybrid setup and strong emphasis on communication.

Qualifications include 2 years of front-line customer service, post-secondary education, and an active OTL or RIBO license, plus proficiency in Microsoft Office.

Qualifications

• Post-Secondary education (College or University).
• 2 years front-line Customer Service experience.
• Active OTL or RIBO is required.
• Exceptional communication skills.
• Proficiency in Microsoft Office applications.
• Team-first mentality.

Responsibilities

• Be the go-to person in the office for questions from colleagues.
• Manage client relationships and provide excellent customer service.
• Handle high volumes of requests in a timely and accurate manner.
• Work with different departments to ensure fast, accurate information flow.

Skills

Customer Service

High-volume handling

Team assistance

Microsoft Office

Communication skills

Team-first mentality

Education

Post-secondary education

Tools

Microsoft Office

Job description

Federated Insurance is seeking a Federated Client Service Representative to manage client relationships and deliver exceptional service. You will support a network of sales agents, working in a fast-paced office with a versatile hybrid setup and strong emphasis on communication.

Qualifications include 2 years of front-line customer service, post-secondary education, and an active OTL or RIBO license, plus proficiency in Microsoft Office.