Sales Service Representative

Kibbi Technologies Inc.; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee share purchase plan

Pension plans

RRSP

Discounts on staff insurance

Flexible health benefits

Early leave days

Wellness programs

Rewards and recognition programs

Education assistance for CIP/FCIP/CRM

Internal mobility

Leadership training and mentoring

Donation matching

Volunteer days

Job summary

Federated Insurance is seeking a Sales Service Representative to support a Commercial Insurance Specialist team with top-notch administrative skills. The role requires 100% in-office presence during standard business hours and a focus on detail-oriented, organized tasks within the Sales division.

You will handle customer service needs, assist with client administration, and contribute to territory management, ensuring timely and accurate processing of requests while maintaining high professional

Qualifications

• Customer service and communication skills with the ability to handle high volumes of requests accurately.
• Excellent organization and attention to detail; able to multi-task in a fast-paced environment.
• Proficiency in Microsoft Office applications and strong teamwork abilities.

Responsibilities

• Process internal tasks and activities for the sales team.
• Support Commercial Insurance Specialists with territory management and client administration.
• Provide exceptional administrative care and maintain organized records.

Skills

Customer Service

Communication

High-volume requests

Education

Post-Secondary education

Tools

Microsoft Office

Job description

What it’s like to be a Federated Sales Service Representative:

Supporting a team of Commercial Insurance Specialist (CIS) we’re looking for an exceptional Sales Service Representative with excellent administration and organizational skills to process internal tasks and activities. Reporting to the company’s Sales division, the Sales Service Representative belongs to a team whom offer superior administrative care to the company’s Commercial Insurance Specialists (CIS) in areas of territory management and client administration.

The most important characteristics of our best Sales Service Representative are that they are organized, detail orientated, able to multi-task and possess exceptional attention to detail.

This role is a 100% in‑office position and requires onsite presence during standard business hours.

We want your talent!

If you’re great at:

• Customer Service & Communication
• Handling high-volumes of requests in a timely and accurate manner
• Assisting your Commercial Insurance Specialist

If you have:

• Post-Secondary education (College or University)
• 2 years of front-line Customer Service experience
• A competitive spirit and a desire to deliver a high level of performance
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.