Client Experience Specialist – Banking

Canadian Imperial Bank of Commerce; Campbell River; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

Canadian Imperial Bank of Commerce in Campbell River seeks a Client Engagement Representative to greet clients at the banking centre, understand immediate needs, and offer suitable financial solutions. You’ll guide customers through services, promote digital banking, and connect them with the right specialists to help them achieve their goals.

The role emphasizes client-first service, teamwork, and adaptability in a fast-paced environment.

Qualifications

• Excellent client service and communication skills.
• Ability to understand client needs and explain banking products clearly.
• Comfort with using digital tools and mobile banking apps.
• Willingness to work on-site in Campbell River and collaborate with teams.

Responsibilities

• Engage clients to understand needs and identify opportunities.
• Explain financial products and connect clients to the right team.
• Assist clients with day-to-day banking and digital tools.
• Maintain a welcoming, efficient banking centre environment.

Skills

Client engagement

Customer service

Problem solving

Digital literacy

Teamwork

Adaptability

Learning mindset

Innovation

Mobile banking apps

Tools

Mobile banking apps

Job description

Canadian Imperial Bank of Commerce in Campbell River seeks a Client Engagement Representative to greet clients at the banking centre, understand immediate needs, and offer suitable financial solutions. You’ll guide customers through services, promote digital banking, and connect them with the right specialists to help them achieve their goals.

The role emphasizes client-first service, teamwork, and adaptability in a fast-paced environment.