Banking Center Client Experience Associate

Canadian Imperial Bank of Commerce; Calgary; Hybrid; CAD 25,000 - 30,000; Part time

Job summary

Canadian Imperial Bank of Commerce is seeking a Client Service Representative in Calgary. The role focuses on assisting clients with everyday banking needs, resolving issues, and connecting customers to the right specialists.

You may work evenings and weekends to support banking center hours, traveling between centers within a reasonable distance. You’ll engage with clients to understand goals, leveraging digital tools and banking apps to enhance the customer experience while maintaining high

Qualifications

• Strong ability to resolve client issues with care and accuracy.
• Provide excellent client service and contribute to positive experience.
• Demonstrate understanding of financial products and services.

Responsibilities

• Help clients with day-to-day banking needs and transactions.
• Proactively connect clients with the right team members.
• Maintain compliance and accurate records during interactions.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce is seeking a Client Service Representative in Calgary. The role focuses on assisting clients with everyday banking needs, resolving issues, and connecting customers to the right specialists.

You may work evenings and weekends to support banking center hours, traveling between centers within a reasonable distance. You’ll engage with clients to understand goals, leveraging digital tools and banking apps to enhance the customer experience while maintaining high