Client Engagement Representative

Canadian Imperial Bank of Commerce; Campbell River; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

Canadian Imperial Bank of Commerce in Campbell River seeks a Client Engagement Representative to greet clients at the banking centre, understand immediate needs, and offer suitable financial solutions. You’ll guide customers through services, promote digital banking, and connect them with the right specialists to help them achieve their goals.

The role emphasizes client-first service, teamwork, and adaptability in a fast-paced environment.

Qualifications

• Excellent client service and communication skills.
• Ability to understand client needs and explain banking products clearly.
• Comfort with using digital tools and mobile banking apps.
• Willingness to work on-site in Campbell River and collaborate with teams.

Responsibilities

• Engage clients to understand needs and identify opportunities.
• Explain financial products and connect clients to the right team.
• Assist clients with day-to-day banking and digital tools.
• Maintain a welcoming, efficient banking centre environment.

Skills

Client engagement

Customer service

Problem solving

Digital literacy

Teamwork

Adaptability

Learning mindset

Innovation

Mobile banking apps

Tools

Mobile banking apps

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client Engagement – Help clients manage their accounts and products.
• Focus on each client experience and make every interaction meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Problem Solving – Listen, ask questions, and put yourself in the client’s shoes.
• Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
• Leveraging Technology – Become a technology expert.
• Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who you are

• You put our clients first.
• You engage with purpose to find the right solutions.
• You go the extra mile, because it’s the right thing to do.
• You're motivated by collective success.
• You know that teamwork can transform a good idea into a great one.
• You know that an inclusive team that enjoys working together can bring a vision to life.
• You're digitally savvy.
• You seek out innovative solutions and embrace evolving technologies.
• You can easily adapt to new tools and trends.
• You love to learn.
• You are passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• Values matter to you.
• You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including

• competitive salary
• incentive pay
• banking benefits
• a benefits program*
• defined benefit pension plan*
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location CampbellRiver-StAnns&IslandHwy Employment Type Regular Weekly Hours 37.5 Skills Branch Banking, Client Service, Customer Engagement, Customer Experience (CX), Identifying Opportunities, Product Knowledge