Client Experience Specialist - Banking

Canadian Imperial Bank of Commerce; Lethbridge; On-site; CAD 42,000 - 54,000; Full time

Job summary

Canadian Imperial Bank of Commerce is hiring a Client Service Representative in Lethbridge. You’ll work in a fast-paced banking center, helping clients with day-to-day banking needs and transactions while connecting them with the right team members to meet their financial goals.

You’ll be flexible to banking centre hours, including evenings and weekends, and may work at multiple centres within a reasonable travel distance. On-site full-time role aimed at delivering a great client experience.

Qualifications

• Customer-focused banking experience is a plus.
• Ability to explain banking products clearly to clients.
• Comfort with using digital banking tools and apps.

Responsibilities

• Assist clients with day-to-day banking needs and inquiries.
• Process transactions and answer questions to support a great client experience.
• Refer clients to the appropriate team members to help achieve financial goals.

Skills

Client Service

Client Issue Resolution

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce is hiring a Client Service Representative in Lethbridge. You’ll work in a fast-paced banking center, helping clients with day-to-day banking needs and transactions while connecting them with the right team members to meet their financial goals.

You’ll be flexible to banking centre hours, including evenings and weekends, and may work at multiple centres within a reasonable travel distance. On-site full-time role aimed at delivering a great client experience.