Remote Canadian Customer Support Specialist

Gordian; Canada; Remote; CAD 51,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

RRSP retirement plan

Job summary

Gordian is seeking a Customer Support Specialist for Canada to assist customers across phone, email, chat and online help channels. You will provide product and billing information, help with troubleshooting, and route issues to appropriate resources for resolution while maintaining high customer satisfaction.

The role requires strong communication skills, ability to multitask in a fast-paced environment, and experience with Salesforce and Microsoft Office.

Qualifications

• Strong written and oral communication skills.
• Ability to multi-task and manage time effectively.
• Experience in call center/customer support preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and online channels.
• Provide product and billing information and troubleshooting assistance.
• Document interactions in ticketing system and follow up as needed.
• Assist with billing issues, refunds, and order changes.
• Identify areas for process improvement and share feedback.

Skills

Excellent communication

Customer-focused

Problem solving

Multitasking

Team collaboration

Tools

Salesforce

Microsoft Office

SharePoint

Job description

Gordian is seeking a Customer Support Specialist for Canada to assist customers across phone, email, chat and online help channels. You will provide product and billing information, help with troubleshooting, and route issues to appropriate resources for resolution while maintaining high customer satisfaction.

The role requires strong communication skills, ability to multitask in a fast-paced environment, and experience with Salesforce and Microsoft Office.