Client Experience & Sales Coordinator

IVONNE®; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading clinic in Ottawa seeks a Client Experience & Sales Coordinator to enhance client interactions and facilitate their treatment journey. This full-time position involves welcoming clients, managing appointments, and supporting sales growth. Ideal candidates are passionate about client care and possess strong communication and organization skills. Join us for a rewarding role in a vibrant service environment.

Qualifications

• Proven experience in sales or service-based roles.
• Comfortable navigating booking systems and CRMs.
• Ability to thrive in a fast-paced, boutique clinic environment.

Responsibilities

• Welcome clients, process payments, and manage bookings.
• Provide knowledgeable support during consultations.
• Ensure the reception area is tidy and well-stocked.

Skills

Communication

Interpersonal Skills

Client Care

Sales

Organization

Education

Business Administration

Medical Aesthetic Background

Job description

• Careers
• Client Experience & Sales Coordinator
  
  

Client Experience & Sales Coordinator

Full Time

At IVONNE, our Client Experience & Sales Coordinator role goes far beyond traditional front desk duties. You’ll be a trusted guide, a relationship builder, and a vital contributor to the growth of our clinic. As the first point of contact for new clients and a consistent support for returning ones, you’ll help clients understand the value of their treatment journey and confidently guide them toward the best choices for their goals.

What are the responsibilities of a Client Experience & Sales Coordinator?

In This Role You Will Need To

• Check in and welcome clients warmly as soon as they arrive, making them feel seen, valued, and cared for.
• Check out clients at the end of their visit, process payments, rebook future appointments, and confidently recommend relevant services and products to support their long-term goals.
• Direct clients to the appropriate treatment rooms and help them feel comfortable and familiar with the space.
• Answer, screen, and manage incoming calls and emails—providing helpful, timely support and assisting with bookings and follow-ups.
• Ensure the reception and skincare desk areas are always tidy and well-stocked, reflecting the professional and calming atmosphere we strive for.
• Provide knowledgeable and attentive support during consultations—both in person and virtually—helping clients understand their options and next steps.
• Receive, sort, and manage inventory including mail, deliveries, and supply restocking.
• Follow clinic safety procedures to maintain a secure and professional environment for both clients and staff.
• Use existing templates and processes to place orders and keep track of office and clinic supply inventory.
• Support treatment room turnover between clients, ensuring everything is clean, organized, and ready for the next appointment.
• Assist with administrative tasks, including preparing content and occasionally supporting social media updates or communication with clients.
• Uphold our health and safety standards as a licensed Personal Service Setting.
• Contribute to sales growth by meeting modest daily goals and identifying opportunities to enhance the client experience through prebooking, packages, and retail support.
  
  

What are the role requirements?

• A genuine passion for client care, beauty, and wellness—you love helping people feel their best.
• Strong communication and interpersonal skills—you’re comfortable engaging with clients both in-person and through phone/email.
• Proven experience in sales or service-based roles; experience in luxury retail or high-end hospitality is a bonus.
• Confidence in presenting service options, packages, and rebooking opportunities to help clients stay on track with their treatments.
• A polished, professional appearance and demeanor that reflects our clinic’s standard of excellence.
• Comfortable navigating booking systems, CRMs, and client intake tools (training provided).
• Highly organized, attentive to detail, and proactive in following up with leads and existing clients.
• Ability to thrive in a fast-paced, boutique clinic environment where multitasking is part of the rhythm.
• Please submit your CV/Resume in English
  
  

Ideal For

• Business Administration
• Business Administration Graduates with Aesthetic/Medical Aesthetic Background
• Medical Aestheticians with Business Administration Background
• Professionals in Luxury Retail or Services with Business Administration Experience
  
  

Career Path Track

Role

Employees who excel in the Client Experience & Sales Coordinator role often find themselves well-prepared for future opportunities. Many transition into:

• Inside Sales Positions - Leveraging their sales experience, customer service skills, and ability to meet goals in a dynamic environment.
• Government Roles - Applying their administrative expertise, interpersonal abilities, and attention to detail in public sector positions.
  
  

This role serves as a strong foundation for those looking to advance in either direction.

You Are

• Entrepreneurial—you love spotting opportunities to support growth.
• A connector—you know how to build rapport and make clients feel special.
• Detail-oriented—you follow up, follow through, and keep things running smoothly.
• Open to feedback, learning, and growing with a purpose-driven brand.
• Enthusiastic about aesthetics and long-term client transformations.
  
  

We know that confidence gaps and imposter syndrome can sometimes hold great candidates back—if this sounds like you but you're not sure you meet every requirement, we still encourage you to apply. We'd love to hear from you.

This position is no longer accepting applications.

Contact Information

For any questions in relation to this job or any other information, you may contact IVONNE at the following:

By Regular Mail

IVONNE, Inc.

0116-320 Queen Street, Ottawa ON K1R 5A3

By Email

[e-mail]

By Phone

[phone]

By Social Media

@ivonneclinic