Client Experience Intern — Banking & Digital Tools

Royal Bank of Canada; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

RBC in Hamilton is seeking a client-focused Trainee in Personal & Commercial Banking. You will engage with clients in-branch and in the community, help with everyday banking, and showcase digital tools to enhance service and drive referrals.

The role emphasizes relationship-building, problem-solving, and a passion for putting clients first. You will collaborate with RBC partners to help clients achieve their financial goals and contribute to a memorable client experience.

Qualifications

• Passion for putting clients first in a target-driven sales environment.
• Problem-solving and relationship-building skills.
• Flexible and eager to learn with strong ethics.
• Digital literacy across devices (phones, tablets, laptops).
• Must be able to work all business hours.
• Mutual Funds accreditation (Investment Funds in Canada or CSC).
• Track record in building rapport and maintaining client relationships within financial/service industries.

Responsibilities

• Proactively engage with clients in the branch and community, uncovering banking needs and identifying sales and referral opportunities.
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
• Respond to client-initiated contact, assisting with a full range of financial transactions.
• Actively listen and engage clients to understand their individual needs.
• Proactively resolve and prevent client banking problems.
• Cultivate and maintain relationships with partners to maximize business opportunities and referrals.

Skills

Adaptability

Advice Based Solutions

Client Centricity

Client Discovery

Communication

Curious Mindset

Data Analysis

Digital Literacy

Job description

RBC in Hamilton is seeking a client-focused Trainee in Personal & Commercial Banking. You will engage with clients in-branch and in the community, help with everyday banking, and showcase digital tools to enhance service and drive referrals.

The role emphasizes relationship-building, problem-solving, and a passion for putting clients first. You will collaborate with RBC partners to help clients achieve their financial goals and contribute to a memorable client experience.