Client Experience Coordinator

MK Auto Group; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee assistance programs

Extended Health & Dental coverage

RRSP matching up to 5%

Paid vacation

Daycare Reimbursement – up to $100/月

Tool & Safety Boot Reimbursement – up到

Employee discounts on automotive

Tuition reimbursement for trade

Job summary

MK Auto Group in Calgary is seeking a Client Experience Coordinator to be the first point of contact for customers during the collision repair process. You will greet clients, schedule repairs, and coordinate with estimators, technicians, and insurers to ensure a smooth experience.

You will provide status updates, handle documentation and invoicing, and maintain a welcoming front office. A strong customer service background and MS Office proficiency are essential for success.

Qualifications

• Experience in a customer service or administrative role; automotive or collision industry is an asset.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a commitment to delivering a great customer experience.
• Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.

Responsibilities

• Greet customers warmly in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.
• Maintain a clean and welcoming front office environment.
• Support the team with administrative tasks as needed.

Skills

Customer service

Administrative tasks

Communication skills

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Mitchell repair system

Job description

Be the First Face of Exceptional Service.

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.

Your Role:

As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.

Key Responsibilities:

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.
• Maintain a clean and welcoming front office environment.
• Support the team with administrative tasks as needed.

What You Bring:

• Previous experience in a customer service or administrative role (automotive or collision industry an asset).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a commitment to delivering a great customer experience.
• Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent required.
• Valid driver's license and clean driving records.

Why Join MK Auto Group?:

• Be part of a team that’s passionate about quality and care.
• Comprehensive benefits and competitive compensation that includes:
  • Employee assistance programs.
  • Extended Health & Dental coverage.
  • RRSP matching up to 5%.
  • Paid vacation.
  • Daycare Reimbursement –up to $100/month per family.
  • Tool & Safety Boot Reimbursement –up to $150/year.
  • Employee discounts on automotive services.
  • Tuition reimbursement for trade certification.
• Ongoing support for learning and growth.
• Modern, professional facility with a customer-first culture.
• Opportunities to grow within a well-established and expanding group.

At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.