Client Experience Coordinator

McBride Career Group Inc.; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Employee assistance programs

Extended Health & Dental coverage

RRSP matching up to 5%

Paid vacation

Daycare Reimbursement – up to $100/月/家

Tool & Safety Boot Reimbursement – up

Employee discounts on automotive–

Job summary

MK Auto Group in Calgary is seeking a friendly Client Experience Coordinator (CEC) to be the first point of contact for customers through the collision repair journey.

You’ll greet clients, schedule repairs, coordinate with estimators and insurance providers, provide updates, and keep the front office welcoming while supporting the team with administrative tasks. A customer-service mindset and strong communication are essential.

Qualifications

• Previous experience in customer service or administrative role is preferred.
• Experience in automotive/collision environment is an asset.

Responsibilities

• Greet customers in person and over the phone.
• Coordinate repair timelines and scheduling.
• Schedule appointments and manage bookings.
• Communicate with estimators, technicians, and insurance providers.
• Provide customers with updates on repair status.
• Handle documentation, invoicing and file processing.
• Maintain a clean, welcoming front office.
• Support the team with administrative tasks as needed.

Skills

Customer service

Communication

Organization

Teamwork

Microsoft Office

Mitchell (or repair systems)

Valid driver’s license

Education

High school diploma

Tools

Microsoft Office

Mitchell

Job description

Be the First Face of Exceptional Service.

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.

Your Role

As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.

Key Responsibilities

• Greet customers warmly and professionally in person and over the phone.
• Guide customers through the collision repair process.
• Schedule appointments and manage repair bookings.
• Coordinate with estimators, technicians, and insurance providers.
• Provide updates to customers on repair status.
• Handle documentation, invoicing, and file processing.
• Maintain a clean and welcoming front office environment.
• Support the team with administrative tasks as needed.

What You Bring

• Previous experience in a customer service or administrative role (automotive or collision industry an asset).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a commitment to delivering a great customer experience.
• Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent required.
• Valid driver’s license and clean driving records.

Why Join MK Auto Group?

• Be part of a team that’s passionate about quality and care.
• Comprehensive benefits and competitive compensation that includes:
• Employee assistance programs.
• Extended Health & Dental coverage.
• RRSP matching up to 5%.
• Paid vacation.
• Daycare Reimbursement –up to $100/month per family.
• Tool & Safety Boot Reimbursement –up to $150/year.
• Employee discounts on automotive services.
• Tuition reimbursement for trade certification.
• Ongoing support for learning and growth.Modern, professional facility with a customer-first culture.
• Opportunities to grow within a well-established and expanding group.

At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.