Customer Care Representative (Performance Collision)

Performance Auto Group; St. Catharines; On-site; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Employee events

Discounts on vehicles, service and OEM

Job summary

Performance Auto Group is seeking a Customer Care Representative to join its dynamic team in Ontario. The role involves coordinating service appointments, handling insurance calls, and managing vehicle intake and delivery while delivering exceptional customer service in a fast-paced environment.

The ideal candidate has a high school diploma, 1–2 years of customer service experience, and a valid Ontario driver’s license. Proficiency in Google Workspace is preferred, and CDK experience is an asset.

Qualifications

• High School Diploma or GED required.
• 1 year automotive experience or equivalent preferred.
• 1-2 years of customer service experience preferred.
• Valid Ontario Driver’s Licence with good driving record.
• Able to work under pressure and maintain attention to detail.
• Proficient with Google Workspace; CDK experience is an asset.

Responsibilities

• Coordinate service appointments, answer service calls professionally.
• Coordinate insurance calls professionally.
• Coordinate vehicle intake and delivery.
• Remind customers of appointments by phone, email or text.
• Provide general and administrative support to Body Shop.
• Project a positive attitude for customers and staff.
• Use systems and procedures to deliver excellent customer service.

Skills

Customer service

Communication

Attention to detail

Verbal & written communication

Education

High School Diploma or GED

Tools

CDK

Google Workspace

Job description

Drive for Excellence At

Description

Position at Performance Auto Group

Drive for Excellence

At Performance Collision trust is the backbone of everything we do. We’ve earned the trust of our guests dating back to the early 1970’s. As a fully brand-certified collision center we have also earned the trust of our manufacturers to repair their vehicles to the highest standard of quality in the event of an accident.

Performance Collision is looking for a Customer Care Representative to join their Dynamic Team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience

Integrity: We are honest and transparent in our actions

Diversity: We are stronger through the inclusion of people, brands and ideas

Innovation: We passionately embrace opportunities for new and continuous improvements

Empowerment: We encourage and support our people in taking initiative

Giving Back: We positively impact the communities in which we live, work and raise families=

Here’s What You’ll Deliver

• Coordinate service appointments including answering service calls in a professional manner.
• Coordinate insurance calls in a professional manner.
• Coordinate vehicle intake and delivery.
• Remind customers of set appointments via telephone, email or text.
• Provide general and administrative support to the Body Shop.
• Project a positive attitude for the benefit of our customers and fellow employees.
• Utilize systems and procedures to deliver exceptional customer service on all interactions.
• Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Execute tasks in a fast-paced environment with multiple deadlines.
• Ability to execute tasks with minimal supervision.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management

What You Need To Succeed

• High School Diploma or GED is required.
• 1 year of automotive experience or equivalent is preferred.
• 1-2 years of customer service experience is preferred.
• Must have a valid Ontario Driver’s License and good driving record.
• Able to work well under pressure.
• Strong attention to detail will be required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proficient with Google Workspace
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• CDK experience is an asset.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Ability to work in a collaborative environment while maintaining a positive attitude.
• Ability to read and comprehend instructions and information.
• Ability to perform multiple duties in a high-energy, fast-paced environment.
• Ability to work flexible hours and work around a changing schedule

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type

Full Time - Permanent

Compensation (expected annual salary):

$36,000 - $40,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.