Client Experience Advocate - Banking

CIBC; City of Lacombe; Vor Ort; CAD 42.000 - 58.000; Vollzeit

Zusammenfassung

CIBC is seeking a Client Engagement Associate to support clients in Lacombe, handling everyday banking needs and guiding customers through digital options. You will engage with clients, complete transactions, and connect them with the right team for tailored solutions.

You’ll work full-time on-site with flexible hours to support evenings and weekends, traveling between nearby banking centres as needed. A strong client-focused mindset and comfort with technology are essential.

Qualifikationen

• Client engagement and relationship-building with clients.
• Ability to identify client needs and connect them to appropriate banking solutions.
• Strong customer service mindset and empathy.

Aufgaben

• Support clients with day-to-day banking needs in a fast-paced centre.
• Assist with transactions and basic product sales; guide clients to digital options.
• Identify opportunities for referrals to specialists and strengthen client relationships.

Kenntnisse

Client engagement

Problem solving

Digital literacy

Jobbeschreibung

CIBC is seeking a Client Engagement Associate to support clients in Lacombe, handling everyday banking needs and guiding customers through digital options. You will engage with clients, complete transactions, and connect them with the right team for tailored solutions.

You’ll work full-time on-site with flexible hours to support evenings and weekends, traveling between nearby banking centres as needed. A strong client-focused mindset and comfort with technology are essential.